City Plumbing

Came over, spent 10 minutes back in April, charged $250 and put in the wrong flapper causing a leak for three months cause I don't know anything about plumbing and trusted the professionals. Realized the toilet was the reason I spent 1k in water over the next three months...called and they are now owned by another company, darville I believe. Called and they came out and used scissors on the flapper to trim a part off to "fix" the problem, causing an intermittent leak. (Update, that plumber no longer works there) Finally called The GO plumbers and $150 dollars later and the right flapper and the problem is fixed. City Plumbing (Darville) reached out and is addressing the situation. Will update

The experience I’m reading on Nextdoor and Facebook state that the plumber sits in the truck for an hour thanks charges for a job done in one hour 2.5 hours ranking up the customers bill. Also changing a faucet that Adds up to 20.00 but charging double for it. That sounds scary for a person living on limited income like the elderly. It’s sounds like this company takes advantage of people ranking up extre money for a job that should not get that expensive. I know not to use theses people at all and this is notice to anyone else who can’t or doesn’t want to be cheated and over charged. This is ridiculous. Also if you call them requesting answers they get rude and ugly with the customer.

I do not recommend this company at all! I spoke with 3 different dispatchers and they said their call went to the technician. It took 3 calls before a tech called us back and we still have not received any service!

I asked if I could make an appointment two weeks in advance for first thing in the morning (there was no emergency) as the person on the phone told me that they didn't have any jobs in the books that far ahead. I was told that my time slot could only be from 8am to 12pm or 1pm to 5pm. A four hour windows is a long time to take off from work and wait. I hung up.

Technicians that showed up were very friendly. They listened to my description of the problem, offered most likely reasons for it, discussed alternate reasons and possible solutions starting with the easiest and then got straight to work. They had the problem fixed in just under an hour and so far the problem hasn’t reappeared. I am VERY happy overall and wouldn’t hesitate to call again. I can offer no opinion on price as it was well within what I was comfortable paying not to have to deal with the problem myself. 🤷‍♂️