CityWide Appliance Repair Service

I initially saw bad reviews and was very worried.. but figured since this was warranty work and was free.. decided to take my chances.. overall it was actually pretty pleasant! Donald was the Samsung cares professional assigned to fix my HDMI ARC port issue on my 82inch QLED. He messaged before thru text some basic troubleshooting, then showed up on-time, was courteous, and wore shoe booties to keep floors cleaned. I explained to him the issue that ARC port was intermittently not sending audio back to receiver and that I tried swapping cables and different audio receivers. At this point he collected additional factory related data, then had to make an escalation phone call to describe symptoms further (he did make one incorrect assumption about how ARC worked, but I'm glad he decided to

FALSIFIED INFESTATION TO GET OUT OF REPLACING COMPRESSOR. I filmed all interactions and in the process of posting on social media/ possibly filing a lawsuit. This company came out 5 times to fix our Samsung fridge and did nothing to fix it. On the fourth visit (3rd technician- they’re disorganized and don’t know who is doing what on the fridge. The previous techs expressed frustration with this) the tech said it was probably the compressor that needed to be replaced. He said he would be back the next day to recharge the system and it probably would not work. Lo and behold he still came back but NISI said he reported a roach infestation from the day before. Then why did he come back?? We hired pest control to come out to dispute this. Pest control found ZERO evidence of infestation. When I

Awful experience trying to get a technician to repair our refrigerator. Scheduled an appointment through Samsung for Wednesday morning (nobody shows up), get a text message that they can come on Friday ... we confirm but upon calling the call center to confirm the appointment (since nobody showed up for our Weds appt), there is no more availability until Monday. And they can't/won't give us a specific time for an appt on Monday ("they will call you before 10 AM and will arrive between 10 AM and 5 PM"). Now we are a week without a refrigerator and no closer to getting it fixed despite our 10 year warranty with Samsung. Will be finding out what other companies contract with NISI Appliance Service and avoid them in the future as well.

That is my burden now with a Samsung 85 inches TV I recently purchases. The TV is turning off and ON itself. NISI tech came and found the panel was out and said the company will cover it free of cost and made me sign for the free repair. They scheduled the fixing and 2 technicians came to replace the panel. They opened the TV and placed the new panel. After the fixing, they realized there was a scratch at the top left corner and they said they can't give me something with a scratch they decided to put a second panel order. You understand a TV they opened 2 times already! One time to check the problem and found the panel was out, place a panel order and 1 week later to reopen the TV replace the first order panel that got the scratch and a 3rd time they opened the TV to place the panel. At t

Those ppl are the worse. A technician came out to work on my refrigerator and based on his recommendation we called back because he didn't resolve the issue. NISI and Samsung customer service kept changing their stories to not honor the 10 yr warranty on the compressor. I will never buy another Samsung product if NISI is their contracted repair company