Clopay Corporation

Purchased a new garage doors and opener from this company. Worst company. Their garage door came down on my car when pulling out. The sensors did not stop it. They refuse to fix my damaged car. They state the sensor went between my wheels, and worked correctly. Which is a lie. As you can see from the pictures my car sits low. The height between my wheels is 7” and The sensor sits at 12”. This will be a win with my lawyer hands down. Will also be filing with the BB. 2.6 reviews. Wish I would have read those before I purchased.

Owning this very expensive set of doors has been nothing but a disappointment. The trim started falling off two years into owning it and their solution was to mail new pieces and glue out like I’m supposed to understand how to deconstruct and rebuild my door myself. Now 10 years after purchasing the doors, the springs are breaking, which is expected, only all their “Authorized Dealers” within driving distance of my location are either Home Depot who doesn’t carry all the parts or garage door repair companies that refused to sell parts unless you’re willing to pay them to install them. Buyer be wary….

I wished I'd read these and other reviews before buying 2" insulated, wood-grain look, 9 x 8 ft. doors through Home Depot (or through any seller). Ordered June 1, 2023, still unresolved. Clopay continues to insist we got all the right parts: rails, rods, cables, clamps, etc. Our installers who install garage doors for a living, beg to differ. The boxes of parts are each labeled for 8 x 6.6 ft. doors, and are for 1" doors. On label lists, for e.g., cables for 8 ft. door -- we need 9 ft. Still haven't convinced Clopay (working through Home Depot) after installers came twice. Initial delivery in late July: 1 dented door (returned) and missing parts, e.g., springs and step plates. Redelivery was to be fast, "top of list." October we finally got the replacement door, but not the missing parts!

BUYER BEWARE, customer service is nonexistent. They are a large corporation with no access to anyone that can address customer issues. I ordered a garage door from a local dealer I found on their website. While installing the door we found some damage to a couple of the panels. The local vendor confirmed that they put in an order for the replacement panels that same day and assured us we should have the new panels within a couple of weeks. When I followed up with the vendor who also did the installation, they informed me that Clopay dropped the ball and our panels as well as other customer replacement panels that were ordered by them were not forthcoming. The vendor told us that we would have to wait several more weeks for the replacement panels. We were also told by the vendor that we cou

I ordered garage doors in September from home depot through clopay. After ordering the doors and paying the nearly $5000, they were quick to send someone out to take measurements. I didn't hear anything for several weeks so I called them and they said they would not be to the installers until the end of January pushing the install into February. I told them that wasn't going to work and they should have it posted on their website that it takes 5 months to get garage doors. The lady, Jamie, was very very rude and told me I would have to pay the $73 for the measurements. I told her I wouldn't have ordered them if anyone said it would take 5 months to get these very basic garage doors. She refused to cancel the order until I paid the $73 so I hung up and called home depot and they canceled