Cocina Solutions

Ac tech (I don't remember his name unfortunately) came out to fix our ac since it doesn't seem to be able to keep up cooling the house in the afternoon/ evening. I will say, he did seem nice, however, he checked our filter inside and looked at the unit outside (in and out within 10 mins) and decided that since our filter and unit outside was dirty, that was the problem (I admit we didn't think to look at those 2 since we just bought the house and figured the inspector would of looked at them and let us know in the report). The tech didn't even put any kind of gage on the unit to see if maybe it was low on coolant/freon (whatever it's called). Just decided that it had to be that, we paid him $75 (home warranty copay) to come out and not even replace a $5 filter or check beyond a dirty file

DO NOT DO BUSINESS WITH THIS COMPANY. We purchased 2 units, over $7000 worth, and they have not worked properly since being installed 3 years ago. We've had Jose out twice for repairs and each time he promises to schedule us for maintenance but we've never received a phone call, even after I tried to call and schedule myself. (I still have his voice mail promising) Here we are, year 3, and the units once again aren't working. 90 degrees in the house with all our ceiling fans and floor fans going. I'm having to find a reliable company to service our units because I've never gotten a phone call from Cocina unless I threaten to contact an attorney. BBB will not rate them and the attorney general's office is waiting for my documentation. Even the secretary said she was leaving because of work

Our AC and heating unit broke on 3.4.2022. We have a home warranty through Choice home warranty. Cocina came out on 3.8.22 to have a look. Then changed it to the 11th. Finally someone came out on the 15th They decided our unit was better off being replaced They scheduled our replacement for 3.28 They told us we had to pay $950 for some electrical work and other fees not covered by CHW. We asked for an itemized receipt and were told quote "Unfortunately we get that question often and since CHW is who the contract is with, we are not allowed to disclose details without their consent. We are not privy to what CHW does/doesn't cover in their contracts I am sorry". We went ahead and paid. They canceled our appt. Said they did not receive parts. On April 11th Choice Home Warranty contacted us

Jose was very professional and efficient. His helper Mr. Luna also was very professional and worked to replace and upgrade my water heater. Would definitely use them again and highly recommend.

Cocina Solutions just replaced our heat pump. All I can say is that they are awesome. They stayed on the job until late evening to get us fixed up. Very polite, hard workers under less than comfortable conditions and honest to the core. Top shelf in my book.