Comfort Heating & AC

I will never use this company again. I am in an building where you can hear foot steps in the store if someone is up the roof. On our first PM date i did not hear anyone on the roof but one of their tech came in the front door and claimed they did the PM. Also, I've asked if they checked if there was a leak on the freon they said no and they do not check the freon every time they come out (quarterly PM). Which is total BS. The second PM they did not even show up and I've received a bill that they did the job. But did not hear anyone up the roof doing anything. Also, there was an incident where the unit was shut off and their tech came out could not find what the problem was for 2 hours changed a part and still did not work. took another tech to come out found that the fuse connector was

I own three clothing stores in the Raleigh - Cary - Durham region. Dual Comfort is my HVAC maintenance contractor for all three. They are professional, dependable and quick to respond to emergencies. If my HVAC is down, my customers are walking out the door. Really glad I discovered Dual Comfort!

VERY VERY VERY RUDE~ The lady that answers that phone that says she is the office manager, has a bad habit of thinking everyone is trying to sell something to them obviously. I tried calling to get service and she hung up on me and then let the phone keep ringing when i called back. I decided i was going to call another company thinking she had it confused. But when you dont let someone explain themselves. Then you loose business. I feel sorry for the owner who employs this lady because he obviously is loosing customers.

Had an issue with the ac part of my unit. Dual Comfort responded quickly, skillfully and courteously. Things are working perfectly now. Highly recommend them.

Based on their van drivers I certainly won't be contacting this company. Swerving in and out of rush-hour traffic, cutting off other cars, speeding, not using turn-signals. I can just imagine what kind of service they provide.