Comfort Solutions Heating and Cooling LLC

Honestly in terms of work done; this would be a 4.5 star. But a company that can’t respond to the most simple of texts and phone calls in 2 years? Hard pass. Been waiting since February of 2024 for a WiFi module for my thermostat. I tried for a while in the beginning, then gave up. Then finally got Tom to come out for an issue (that ended up not being HVAC related). And since early december 2025 when the “WiFi module will be in in a week” it’s been radio silence. I’ve resorted to a daily text. It goes ignored, no surpise, but my hope is that one day he’ll actually respond. It’s actually shocking to me there are any new customers at all ever bc of the lack of response to calls or texts. I also tried to have him come do my yearly HVAC maintenance. Surprise surprise: no response! Found a loc

Tom gives a good price and service but once he's done, he's done. If you have any problems,good luck. He doesn't answer or return phone calls. We had a faulty hot water tank for years before he finally repaired it after we had to first pay for a furnace cleaning to prove it was the water tank which was faulty from day one. I hope we don't have any problems with the central air

Read before hiring. I was referred to Comfort Solutions by a family friend and it has been the worst experience ever. First time home owner so I was eager to update my central air system. Tom was professional until the paperwork was complete, after that I was left with a half working unit. He assured me that he would come back the following day to finish the job and switch my thermostat for the one I paid for and either thing happened. I’ve left voicemail sent emails Tom or anyone at his LLC has returned my calls or responded to my emails. I would not recommend.

I've used Comfort Solutions for several years and they have been honest and fairly priced in their service. I had a tenant who needed air conditioning on their first week of my rental because the A/C broke down. Tom the owner was able to get one of his crew out very quickly and did a thorough assessment of the unit. There were multiple difficulties with the unit including a burnt out capacitor, thermostat trouble and other issues in the attic unit. It turned from a 1 man to a 2 man job and Tom,came out himself to assist in a timely fashion. Feedback on what will be needed in the future was honest and I believe accurate. I'm surprised by the previous reviews and I would recommend Comfort Solutions based on my two years of experience. A family member in Plainville has also had excel

I would highly recommend using Comfort Solutions Heating and Cooling. They cleaned out my Oil Furnace (Peerless) and changed all the filters. Mr. Diaz and his crew were punctual, professional and fair with their pricing. You will not have regrets using Comfort Solutions to care for your home heating system.