Commonwealth Restoration Specialists

Avoid this company at all costs. We were referred to them for home repairs after water damage, and the experience started off positive but in the past 2 months has been nothing but negative. Work began in May, and months later, the job is still incomplete. Communication has completely broken down—our emails now go unanswered, and our phone numbers have been blocked. This is not an isolated issue; if you look at their Yelp reviews, you’ll see similar complaints from other customers about blocked phone numbers, delays, poor communication, and unfinished work. I thought the project manager was just incompetent but now it is clear everyone involved is a horrible human being. They broke our glass surround to the shower and that is when the ghosting began. Zero responsibility taken. To add ins

I have no knowledge of their restoration services, but I believe I can speak to their integrity, or lack thereof. One of their trucks backed into my vehicle a month ago. The driver was very cooperative; she apologized and took responsibility for the accident. She told me her bosses would take care of getting my car repaired. Well, it's been almost a month and no calls or texts are being returned. Sounds like some of the reviews I read here. Given this experience would I hire them for any restoration services? No.

What an awful experience, I feel like I'm dealing with scammers. CRS wasted their time and mine by coming out to look at a repair project and wrote up a quote which I accepted, AND TOOK MY DEDUCTIBLE. From that point on they ghosted me, no returned phone calls or emails. I finally called from a number not associated with my account and WOW got an answer! But then I was placed on hold and *mysteriously* HUNG UP ON. I had to start from square one and hire another company. Now almost 3 months later I still do not have my deductible refunded.

They are a terrible company and thieves. They used to pay on the 30th of each month. They still owe me $21,500. I sued them in Henrico court. I hope they see this message and pay me.

Premier solutions group was contracted back in April to fix my downstairs flooring due to a flood. One of the workers Kevin, ran off with the insurance money and it not returning any calls. Now can’t get anywhere information