Consumers Choice Inc.

In February 2020, Consumers Choice replaced 2 heat pumps in our house. In March 2023 we had them come out to look at the units because our electric bill had more than doubled. After charging $429 for the test, they told us the outdoor coil on the downstairs unit had gone bad and needed to be replaced. The outdoor coil was replaced for $1345. The part was covered under warranty, but the labor was not. After the repair, we signed up for the Consumer regular check up program. In October 2023 they came by for the semi-annual check up. They told us that the wire that ran to the upstairs unit needed to be replaced, and it would cost $1325. We never had problems with the upstairs unit, so we put off the work. In December of 2023 our electric bills increased again (about 2 mos after the check

Andreas Eberhardt who came to inspect my AC/Heat unit was friendly, knowledgeable, and respectful. He provided excellent service and took the time to explain everything clearly. I appreciated his professionalism and would gladly recommend him.”

I've had issues with the air conditioning unit in my condo for the last 3 years. For the first two years, I went through my American Home Shield home warranty and the contractors assigned and parts purchased were terrible. I dropped the home warranty, and started using Consumers Choice. They are so efficient, thorough and put in so much effort to ensure a timely resolution to issues. Special shoutout to John who dealt with the supplier and manufacturer for me, and went the extra mile to get a replacement A/C package unit very quickly!

I have used Consumers Choice for over 10 years now and the are incredibly responsive. They have helped me with a full HVAC system and a Water Heater. Their annual checkup plan has great discounts. They will always be my go-to for HVAC needs.

I had a very good experience today using this company. They performed the work as agreed upon and for the quoted price. The technician was very competent and personable and his advice aligned with what we've heard from other HVAC companies looking at our systems. The office staff was very responsive and easy to communicate with -- everything from setting up the job, to the technician arriving and doing the work, to settling the bill was painless, which is actually a rarity nowadays. We found Consumers Choice to be honest, competent and reliable.