Cool Air Mechanical

Based on the five-star service I received, I could write a lengthy review… but in the interest of time (mine and any reader) I’ll try to bottom line it! Nearly everything about this experience exceeded my expectations. 1. While shopping in Costco, I requested info about a new HVAC system from David Bamidele, the consultant at an in-store kiosk. David was professional and engaging. He explained that Costco‘s sole partner in this business is Cool Air Mechanical and they use Lennox equipment. I gave him my contact info and within 10 minutes Cool Air Mechanical called to schedule my HVAC assessment. 2. Stan Bailey, Senior Comfort Consultant, visited my home five days later. He was professional, knowledgeable, and engaging. He asked questions about my current system and my expectations with a n

Overall happy with my experience. Got a whole new HVAC system through Costco/Cool Air Mechanical. We got the highest end variable speed system they offered, and in the end it was a similar cost to the lowest end systems offered by other big players. The sales guy was easy to work with and honest. The install crew was fast and professional. They encountered an issue with the system near the end of the install, and they ended up spending several hours tracing the issue down to a single part on a printed circuit board. They had a replacement quickly brought out and had they system up and running. I was impressed. The variable speed is a really nice feature, and my gas bill seems to be lower. Hopefully the results stay the same for when it gets hot.

I had a very concerning experience with Cool Air Mechanical that I believe other customers should be aware of. I scheduled a dryer vent cleaning because my dryer had been shutting off mid-cycle, and I suspected the vent might be clogged. The company quoted me $300 for the service. When the technician arrived, he inspected the vent and confirmed that the vent was completely clean and did not require any cleaning at all. In other words, the service I scheduled was not needed and no actual cleaning was performed. The technician was professional and even contacted dispatch on my behalf to ask whether the charge could be reduced since no cleaning was required. Unfortunately, the office refused and insisted that I pay the full $300 cleaning price anyway, despite the fact that the service was n

Purchased a top of line Lenox heat pump from Cool Air Mechanical using Costco discounts. Great deal. I worked with Jacob Blanchard who managed the sale from day one till completion. Jacob stuck with me from beginning to end answering all my questions both technical and financial. He treated me with respect and I never felt pressured or hurried. I enjoyed, being an engineer myself, his system and technical knowledge which he explained in detail. Lenox is a well known quality product and Jacob a true professional. I recommend them both. System installed when promised on time. Install crew Jean Paul and Ash arrived early, got to work right away and finished ahead of schedule. They were both professional and took care moving equipment thru house. They cleaned up the mess and helped w

If I could leave a negative number I would. Their customer service is awful. For over 2 weeks I have been waiting for a supervisor to call me back. I have been passed around the building to people and promised so much. Since the instal we have had issues. To the point they issued money back and a extended warranty. We bought from CostCo and assumed it would be a great experience due to their standards. We dropped over 30K on two units. It has been a train wreck since. We have ceiling damage from a leak. They didn’t install the flex wrap on our pipes when I asked them to at instal. The first service person who came out blamed a dirty filter that they had serviced. The water leaks continued and they sent a manager out. He figured out the issue and promised it would be fixed. He promised an e