Cool Connections Inc.

Had issues with our AC and called Cool Connections to come check it out. The man that came out was very professional and friendly. He quickly identified the issue, gave us some helpful maintenance tips, and was on his way. No problems since! Thank you, Cool Connections!!

Cool connections has had to come twice. First, identifying the issue which was bigger than expected. Second visit, to provide the service. There will be a third because my home keeps throwing curve balls (truly!). Anthony has been the one who came each time. He shows that he actually cares which means so much. Rather than doing a quick fix, he is honest about what’s going on and the best route to go. As well with doing what he can in the mean time while I get other stuff in my attic worked on. My heat was broken and my home was 46 degrees. I needed other services other than just my AC, in order for my AC to function LONG TERM. He got it fixed up for the mean time so during the next few days Im not freezing. My attic was very dusty, dirty, lots of debris fell when opening it and he cleaned

Cool Connections Installed my Trane unit almost 10 years ago. Great install.I called and they came out and serviced my unit. Great Customer service start to finish would highly recommend this Company.

We had to have them come out twice within a three day span. The first technician did not find the leak for our unit, but was told by the second technician that this is a normal thing that happens for this brand in this unit. They then had to replace and fix the leak. And fill our AC back up with refrigerant which is over $100 per pound. Was told that we would be refunded for the first technician and that we would only be charged for the second technicians, labor, and none of the refrigerant. I had to call twice to get an answer because we never got a refund and now was told that because the second technician did not charges for the refrigerant that they will not be refunding us. The second technician also made a comment about how they are not crooks and are focused on their customers. Not

I have had five different companies try and tell me different problems charging me hundreds of dollars and the last company saying I needed a whole new system. I have a newer home and had to buy extra fans and heaters to compensate. I was referred to Cool Connections from the manufacturer Trane and Dan was sent, and not only was it clear he was a true professional but explained why my AC failed in a domino effect fashion. I truly wished I would’ve called them first and the pricing was more than fair. Their goal is your referral, and experience Is shown in their work. I can’t say enough! I have heat again! 😁