Countertop Factory

Lynette showed us the best customer service I've ever experienced. I called in 10 minutes before closing looking for a piece of formica to repair my countertop. She went above and beyond and provided us with a sample piece that was just the right size for my repair.

Kevin, the owner, is not a man of his word. I told him I was not happy with the countertop after they installed it. He told me the cabinets were not level. Okay so let's level them?! Nope!! They went ahead with the job and this is what I got suck with. Plywood under the countertop. He said he understood and just wanted me to be happy. He would come by and get the countertop and give us a full refund. As we just moved in, boxes still unpacked, he said I'll give you a month to decide. Very kind of him. How thoughtful. Nope!! I called him 3-4 days later. He said I'll see you in court. No refund.

Kevin, the owner, is a dishonest person. After several months back-and-forth with scheduling and photos I texted him, he finally came to look at the mess he made in the first place. He said he could not find anyone to fix it so he had his son do it. This was the first job his son ever did. Then he charged an outrageous amount. I’d give him a zero for the dishonesty alone. One lie after another. I told Kevin I was not happy with the work just like the other customers who posted reviews and were not pleased. He said he would not charge for the work But he did.

Their product quality is excellent and customer service is exceptional. I will definitely use them again when I need countertops for my own customers. They’re the best!

They did my parents kitchen beautifully!!! They’ve worked with me on a few pieces of furniture I’ve redone. Everything they touch comes out beautiful! They are talented and very knowledgeable! I’m a hard critic but I must say they are my go to place! Even if your not sure what to choose they are so creative and will show you ideas!!!! Check them out, I promise you won’t be disappointed!!!