Cousin's Air, Inc.

This is my honest review (both positive and negative) of my experience with Cousins Air from 12-23-25 to 1-11-26. Positive: They send an email with details and photo of technician coming out so you know who to expect. They are on time. Technicians are very kind and professional. The office staff is also kind and professional. Negative: First technician misdiagnosed the problem saying it was electrical related, not AC related therefore I had an electrician come out based upon Cousins assessment. The electrician determined it was not electrical but the AC unit itself. I asked Cousins to reimburse me for the cost for the electrician since it was their error and they did. Second technician came out since they had not resolved the AC issue. He was very thorough and spent a lot of time ch

Our company has been using Cousins Air for the past five years for all of our Home Watch members, and we have never had any issues. All of our members are very happy with their service. The quality and reliability are truly five-star. — Safe Home Management Team

LATEST UPDATE: Cousins sent out a supervisor Kyle to check out the problems and discovered some shoddy patchwork at the bottom of the handler by a previous technician. I don't care as long as it got fixed and Kyle did fit it. He also sealed the upper part of the plenum in the attic . Time will tell if the problems are fixed but cousins response and honoring the warranty on their service and Installation has been amazing. Very appreciative. UPDATE: I leave this update in hopes that cousins remedies this issue. It's been 4 months since Installation and we have water falling down the front of the intake box which i chalked ho to condensation from it being in the garage . But now we have mold growing on all the joints where the plenum meets the handler and cool air blowing into my attic. They

Bendy was on time and very knowledgeable and efficient. He took care of our problem and solved it quickly. We have been using Cousins for many years and are very satisfied with their service.

The technician notified me 30 minutes before he arrived. He introduced himself to me and after showing him the equipment locations, he performed the necessary steps to get our equipment working to its full capability. Christian was prompt, courteous and professional. I would absolutely use Cousins again.