Cox Pools

WONT HONOR LIFETIME WARRANTY We had a pool installed in 2019. Have used their sister company for weekly service as they stated this would be good if there was a warranty issue. We started having leaks last spring (2024). Paid two times to have several leaking issues repaired. Called Cox when another leak arose about them fixing the pool since we have a lifetime warranty on the shell. They said they have several pools that are being redone so to faulty materials and that it was an 8 month wait. But they sent someone out to repair. Also, said we were responsible to keep the pool full to keep from voiding the warranty. At 8 months and with another leak we contacted them to see when we could expect the repair and they said, at least another 6 months and that we would need to continue filli

Tom, Brad, Alex and the whole team at Cox Pools worked with us to help turn our design ideas into reality this summer/fall. Very knowledgeable and they executed the install perfect. We incorporated a fire feature into our waterfall box and they knocked that out of the park as well. Kurtis at Kilgore pavers installed the pool border and pavers surrounding the pool. Pool equipment explained very good on the tail end of the process

Cox Pools from start to finish has been very great to work with when it comes to our new backyard oasis! Chase was our salesman and he was ready to offer us exactly what we wanted and took his time and was patient with us as we picked the materials we could choose from to customize our pool and decking. Everything was communicated precisely. They’ve provided the upmost respect and professionalism all throughout the process as well as educating us with maintaining and owning our new pool. These guys have truly went above and beyond our expectations and communication has always been easy! If you got the question they have the answer. Timing of installation was also quicker and smoother than expected. Pricing was definitely competitive too! Thank you so much for creating and supplying us with

COX Pools continues to impress long after they installed our new pool last August. Their customer support is second to none—responsive, professional, and always helpful. COX doesn't just build the best pools in the area; they stand behind their product and craftsmanship every step of the way. If you're considering a pool, you'd be hard-pressed to find a better choice. Call Jerry Hofer or Brittany Paridon—they’ve been an absolute pleasure to work with from start to finish!

Cox Pools built us a beautiful custom pool. We were very impressed with the professionalism of Michael, our main point of contact and Terrell, our Pool School educator & primary set up person. Terrell’s knowledge of the pool, equipment and pool app was impressive & very helpful. Having maintained a different pool for 2 decades, we thought we knew a lot to start, but Terrell gave more helpful hints & answers to all questions. Terrell helped set up the app prior to pool school which was also helpful. He was able to adjust our fountains’ flow on an additional visit. Thank you to Cox Pools.