Creative Stairs & Wood Working

I contacted Creative Stairs for a repair of a broken stair tread that had split in half. I ended up speaking with a man (who does the work) and sent him photos by emailing a woman he works with who handles all the behind the scenes stuff so both of them had my contact information. He quoted me a price and I accepted and he asked to come to the house to look at the step and I agreed on a time convenient for him. She contacted me after I spoke with him to confirm my information and that’s where the train fell off the track. The appointment was supposed to be yesterday, so I thought. He was no call and no show. I texted the woman and asked if I’d gotten my time wrong? No response. I called the office and left a voicemail. No response. I texted the woman again later in the evening in one l