CreteStar

I am extremely disappointed with my experience. Approximately two years ago, I had epoxy flooring installed in my new commercial space. Within two weeks of installation, the floors began bubbling and peeling. I promptly contacted the company as well as my contractor to address the issue. Despite multiple attempts to resolve the problem, I was told the only option was to have the floors redone at a “discounted” rate rather than having the defective installation corrected. As a business owner, this has had significant consequences. I have been forced to shut down rooms due to the unsafe flooring, resulting in lost revenue. Additionally, we had a client trip over the areas where the floor had peeled up — a situation that should never have occurred had the installation been done properly. I

If I could give more than five stars, I would—CreteStar is absolutely top-tier. From start to finish, their work, professionalism, and attention to detail were next level. Ian, who headed up our project, was truly phenomenal. It’s rare to find someone who cares this much about the final result. He didn’t just do the job and disappear—he came back several days in a row to make sure everything was exactly how we wanted it. He listened, adjusted, and went above and beyond to make sure we were 100% satisfied. That kind of dedication is honestly hard to find these days. The quality of the concrete work is excellent, the communication was clear and honest, and the whole team was professional and respectful. You can tell CreteStar takes real pride in their work and in their reputation. If you’r

My wife and I made a big mistake choosing CreteStar to install flooring in a commercial building. Her review is from a few months ago and can be seen here too. She was generous and gave 2 stars. I am giving only 1 because, despite the way in which the owner replied just now to her review, they actually have NOT fixed our problems and we are extremely unsatisfied with the floors. I am adding some pictures that we took today. The floors are impossible to keep clean because there are areas that are not shiny/are missing some type of top coat. The areas that aren’t shiny are extremely rough and in some places, the flake even can be found coming up on our shoes. So now, instead of just having a terrible experience with their accountability, and a horrible yet EXTREMELY expensive epoxy floor - w

We hate to leave this review, but the company will not respond to our calls, texts, or emails. We paid tens of thousands of dollars for a floor for a commercial building, and we were told it would be easy to clean and smooth. Unfortunately, that is not the case at all. It is very obvious when you look at the floor that there are areas that are missing the top coat, and those areas hold on to dirt like crazy. We tried a powerwasher even, and it did not get the grime out. We actually have to hand scrub the floor with scrubbing bubbles and scrub brushes on our hands and knees to get it clean. We paid a lot of money for this floor and their service. The product is not at all what we wanted nor what we were promised. They state they have a 100% satisfaction guarantee and in our experience, that

The crew was great! Respectful of my property and punctuality was very much appreciated. Thanks for everything! I will send photos later, after I finish off some trim and cabinet work.