Critter Control

DO NOT USE THIS COMPANY. TERRIBLE SERVICE AND YOU WON'T GET WHAT YOU PAY FOR. I'd give 0 rating if I could. I called back in October about squirrels in my attic. The guy that came was from Louisiana, wasn't even local. He gave me an estimate. I paid the deposit. Week later local guy who must own the franchise or territory came out. Went in my attic and threw poison packets in my attic saying it would kill the squirrels and not to worry about it stinking up my house if they were to die in my attic. He started to get on my roof to install a one way door but then said he didn't feel good and needed to come back another day. Now mind you, I paid for trap and kill and they were supposed to come out every day for 7 days to check the trap. No trap installed and no one way door installed. Two week

Crystal was very helpful in getting things set up. Chad came out to do the job. He was also very helpful. He worked around the obstacles presented by the local power company needing to come out and disconnect the power. He even text me when they returned to turn it back on so that I could come back to the house. He also provided some good insights on additional services we are contemplating. I really appreciate that they made us whole on some work that a previous employee didn't do with no problems. I appreciate the good customer service provided. I would have given a 5, but I am still waiting for a call back from management, that I requested.

Revised- After my review below, I was contacted. And after ordering the siding trim, Critter Control made the repair. Only gave 3 stars because I had to do a lot of work to get this resolved. Since we had used Critter Control of Indianapolis in 2022 for a squirrel issue we called them again in March 2025 for suspected Raccoon in our attic. From the start communication was horrible. I had to call several times to have the one way door installed. Then we thought we heard babies and even though I called several times it took 7-10 days for somebody to come and check. The raccoon did additional damage to siding and trim the day after the one way door was installed. But Critter Control of Indianapolis refused to fix the damage, even though the signed agreement states otherwise. I am very disapp

I had a very bad experience with this company. They are very hard to get in touch with. The gentleman that gave me the quote (Phil) told me he will be available whenever I had a question or issue. He was not it took him 24 to 48 hours to respond if at all. I called the 800 number and got the run around they told me a manager would call me back never heard from anyone. They had no problem taking my money. Just the worst experience I've ever had poor customer service.

Everything went well. Our raccoon problem was resolved. I only gave 4 stars b/c it took two months to return and remove the temporary door installed to remediate the problem. The technicians were FABULOUS!