Critter Control® of Orlando

The quality of the job looks far less costly than the estimated price of the work. It took under an hour and they needed to come back twice to assure that the already low quality, cheap/ thin metal grates were installed properly. The critter wasn’t needed to be physically removed or further removal of it or any other animals, there wasn’t even any proof it left. The grates are so cheap looking and appear to be very low cost items (we thought the original style/shape and even maybe a closer color match of a tan color would be done). The entry area they needed to fix at the top of the roof had a piece of what looks like sheet metal thrown on top. It looks crooked and just slapped on. While we do appreciate returning twice to fix the original errors, we are very disappointed in the quality

UPDATE 02/26/26 **Its been more than 10 days from my initial post and their initial reply which they later deleted, demonstrating zero accountability . UPDATE 02/19/26** They replied immediately to my review (sunday 02/15/26). Stating they will contact us in the next 48 ours (that would have been 2 days ago).They accepted that the behavior of their employee was "unacceptable", that they actually do followups of their services, apologized for our "distress" as its still an ongoing issue and that it was not the standard of service they offered and wanted to get in touch. Im still waiting for them to reach out. As you can see they deleted their initial response I will soon attach a picture of it since I gladly took a picture of it. (02/15/26) We hired Critter Control in June 2025 to remove

They refused to help me until I cover all small openings in my garage. That’s what I thought I hired them for. They even said my garage door doesn’t close completely. I could have done that a year ago. The garage isn’t the problem. No explanation as to why they refused to help me. Once I fix my garage openings, the cost will be $4000. No further explanation. They obviously did not want to help me.

It started with their horrible AI voicemail system. Then waiting for their representative showing up two hours past the visit window. The quote for work was $1760 to animal proof three dormer soffits. The work effort for the two technicians took less then 3 hours and the results was a complete eye sore for all to see. The technician screwed flimsy sheet metal to the fascia boards and glued it to the shingles. Everything was uneven and rushed. At a rate of $300 an hour per technician, I would expect the work to be neat and precise. I texted and called to express my concerns and when the manager finally came out he said that this is what they typically do and can not fix it. He offered to refund my deposit but failed to mention that they are retaining 25% of the total cost. $440 dollar spen

This company is worse than the rodents that I hired them to remove, which still has not been done. Going on three weeks now. *Update. I have modified my original 1star to be 5 star review. The job has been completed. Though it took some time and the communication or lack there of was frustrating I’m glad it’s been done correctly Thank you