Curtis Total Service

I trusted this company to install a new HVAC system a little over a year ago. I've gotten quite an education on systems since their install. Essentially, they installed a VERY expensive communicating air handler to work with a base-level NON-communicating Heat Pump. ALL I knew at the time of install was that I was getting a new system. I had no idea how poor their choice of product was for my home until it was too late. I felt I had no choice but to act quickly because I was told my old oil furnace system was "red tagged" or unsafe to use. Truthfully, they offered 3 options: repair the current system, replace the current system, or go with a "highly-efficient, ultra modern" heat pump. They really pushed this system saying it was a certain seer level and that I would qualify for ALL sorts

To be honest we have had not the best experience with Curtis in the pass with the system that we had installed... mainly the system then any one person at Curtis... But we stuck it out with them and did the rest of the work needed to get our system working correctly... were still getting accustomed to it... But as of today... we needed a professional and my wife didnt want to call Curtis... but I said I dont want to deal with someone who doesn't know what was done recently and who just installed our system... like taking a caddy to Lexus dealership... yes they work on cars... but they specialize in that brand... long story short... Curtis Sent John who not only was patient but very kind and very helpful... not only did he retrace the entire system in our house to find this small issue caus

They were informative, honest, and completed the job to my satisfaction. Jason made me feel at ease, Brian did a great job of communicating and the workers took the time to do the job right. A great experience during a stressful time.

Jacob (master plumber) is exceptional. He is very knowledgeable about plumbing, especially older systems. He walks you through the entire process and checks all aspects of the system to ensure success after install. Jacob and Brian were incredibly communicative and responded to our call in a timely manner. They schedule the job quickly and helped us manage the problem until the proper parts came in. We felt taken care of throughout the entire experience. Do not hesitate, call Jacob and the team to assist you with your plumbing needs.

AMAZING! So normally big name companies freak me out because you think you’re going to get a cookie cutter service but I was completely wrong. I was assigned Joe Matos as my inspector and all I can say is he was a life saver. I called completely stressed out because of our insurance not taking our situation seriously and not helping us get housing, someone to clean up extreme water damage and plumbing damage. Joe swept in and got the insurance to put us in a hotel, he explained to me what my claims process was and what I should expect from Roto-Rooter. He answered a frantic call on a Saturday night at 8pm and was still friendly and kind. Thank you Roto-Rooter for a quick and efficient job and thank you Joe for helping make our lives so much easier in a crappy (literally) situation!