Custom Heating & Cooling LLC

I worked with this company through a warranty claim. The claim was made and they were out the next day to diagnosis my furnace issue, which was the same issue for the third time in three years. They advocated for me that replacing the same part is just a Band-Aid and isn't going to fix it permanently. The warranty company approved a furnace replacement after dragging their feet for as long as they could. Once approved Custom Heating & Cooling LLC got the furnace the next day and was able to install it the following day. The new furnace is a night and day difference. Thank you all so much!

The estimator / sales person was quite knowledgeable and the work was done very efficiently - they installed a whole house A/C unit in my attic in just two days. The price was also quite reasonable. HOWEVER, I was NOT pleased with the disaster they left behind. A good chunk of the $700 of new insulation I had added in the attic last winter was compressed and its insulating capacity commensurately ruined. They ran flexible ducting across the attic and pulled the insulation out of the way to install it, but they didn't bother to put any insulation back in its place. It took me weeks to find the rod for hanging clothes in the closet (attic access point). They could have done a much better job of finishing off the work and cleaning up after themselves.

Terrible customer service, the company vans state emergency service but when my warranty company contracted them and even stated emergency service call, they put me off an entire week. Technician comes out and does half of the work he should have, replaced a fuse and said that resolved the issue, but if something more goes on to shut off my unit and call him. Sure enough, there was a bigger issue, but instead of him wanting to resolve it, he told me to call my warranty company and pay them a second service call fee and let someone else handle it within his company. If you ever get a technician with the last name McComas, rest assured he’s not going to be honest. Now I’m having to wait for the control boards and another part for another 2 weeks. Oh, I almost forgot to mention, this com

Called Custom Heating and Air at 11am. By 2pm I had someone at my house working on my unit. Very quick and professional. The field tech was very knowledgeable and answered all my questions.

They were quick and found the problem in just a few minutes. Very knowledgeable.