Custom Pools of Naples

Where do I start… After the completion of the pool, we were advised to fill our $57,000 pool with well water. I never knew that we could have paid to bring in fresh water. This cost would have been no brainer, but we were ignorant to that information. We started filling the pool on a Friday and no tech came back out until Wednesday. By then, the entire bottom of the pool was full of sand which had absorbed into the finish. Our heater plumbing had to be redone because of the two 8 hour days of acid brushing that was required with a 6” brush to get all of the sand out. Who knows how many months or years was taken off of the life of the finish. After that, we were having insane phosphate issues. Our pool was not swim-able for at least two weeks and the phosphate issue lasted well after the f

Great job from start to finish. Very professional with the design, installation and follow-up. From Travis, Matt, Sue and Brian what a great company. Bottom line they stand behind their workmanship.

In my personal experience and opinion, I found: • Their responsiveness to be poor. • It was hard to get the quotes I requested from them in a timely fashion. • They don't reply to all emails without follow-up, which is annoying when you're spending hundreds of thousands of dollars. • It felt like seemingly simple things I requested were all a challenge. • It felt like they were just throwing highball numbers out without providing an itemized understanding of the costs (as I asked for). • Their contract left me too exposed to unquantifiable costs. Again, these are just my opinions but with all the reputable pool builders in Naples, I wouldn't waste my time with these guys.

Custom Pools installed my pool over a year ago and did an OUTSTANDING job. Today, I had water overflowing from the spa and texted THE OWNER. He had someone to my house in 10 minutes to FIX the issue. Professional, high quality, and integrity second to none. Don't you dare go anywhere else!

Travis and Mike are probably my favorite people. Fast friendly and quality service. God bless you guys great work.