Custom Pools & Remodeling

Daniel came out and gave me an estimate for tile work. Then said they would do the job the following week but then never returned any further phone calls. Never showed up. No explanation, nothing

I had an incident with a previous contractor who messed up the plaster color of my pool. Daniel came and assured me that they could make it look as good and they did!! I love it! Daniel kept me updated on what was happening and they came to do the work in a timely manner. The crew was very nice and they did a great job with the pool. I will definitely recommend them to anyone that I know who needs replastering of their pool.

Please do not hire this company. I have the worse experience in my life time with them. Our pool was in good condition, however we decided to re-plaster the surface since there are some concrete were peeling off from the steps. We did not do much research during the pool repair hiring process. We are repenting that now. During the process along with plastering we replaced our skimmer too. During the skimmer replacement they did not glue the skimmer well and the skimmer started leaking and we were loosing 1-2 inches of water/day . After over 10-15 followups one Mr. Danial came to check the skimmer and suggested to do a leak test and he verbally committed that if its their mistake they will reimburse the leak detection fees. I had to spend over $500 for the leak detection. And found the

After 5 or 6 estimates we choose Custom Pools and Remodeling to resurface our pool. Our salesman, Scott Pike was knowledgeable from the first step to the last step of the process, he talked about the crew, the owners, the cost, process etc. We felt this was a good fit for our budget, time frame and knew we were in good hands. Steffan and Armando were the supervisors of the project and although we never did meet Steffan in person we communicated with him on the phone, Armando we did meet. I cannot say enough about the professionalism of these two men and their crew. Our pool was over 35 years old, with decorate clay tile and though we were warned by all the company’s doing estimates that the clay tile could break durning cleaning and resurfaceing, we crossed our fingers and hoped the

According to the Secretary of State, there are no "Customer Pools & Remodeling" or "Custom Pools, Inc." corporate entities in California like the business' building signs and contracts say. They are actually "R.O.W. Customer Enterprises, Inc." and the layers of misleading company names is on purpose. Terrible follow-through on fixing their installation defects. For several years I have been trying to get them to follow through with mixing their mistakes. They agreed to fix the problems, but never follow through. Always excuses, like just wait until the end of the season, or wait until it warms up, or wait until I'm back up in Sacramento. The problem is they 'hire' family, who doesn't have to perform well in order to keep their jobs. The plaster job was terrible -- too thin in some a