Dallas Plumbing & Air Conditioning

Called for an emergency last Sunday with my indoor AC unit. Paid $189 for a weekend emergency call. I was seen the same day, but was quoted $1000 for the basic level of repair or $2000 to fix the other issues they claimed to have seen. A stop gap fix was applied, due to the mechanic missing the replacement piece. Since it was the weekend, we understood and were told we’d be contacted the next day to setup the follow up appointment. Despite wanting to go through with the repair, any attempt to schedule a follow up appointment failed, despite calling twice. I was told I would be contacted in the next few minutes or hour both times. After two days of not hearing from them, we went to another company who fixed the issue the same day, corrected what Dallas Plumbing’s mechanic did, AND charged

Called at 8pm and they were able to schedule me for the very next morning! Nicholas came and was so helpful, polite and thorough throughout him fixing my unit! I even ended up signing up for their yearly membership and will ask if he can be the tech to come back for service in the fall when the time comes. Highly recommend!

The Saginaw Air Pros location installed my 92 year old father’s hvac system and all ducts about two years ago for $19k. They grossly overcharged him and the system was never installed properly causing major air leaks and mold. The tech literally put non-commercial duct tape over the leaks when we called to have them fix the system and shoved a piece of pvc under the safety shut off valve because the system was shutting off due to over condensation. Now they refuse to call us back despite numerous attempts at contact. Photo included was the brand new system they installed and the patch works all completed by airpros. Chris Fry, a supervisor who was recently moved to the Saginaw location said the system should never have been installed like this and should be replaced before the company stop

Had our Air and Heating 6 months service done today. Very polite young man came out went over everything with us said everything look great. Was here on time. I highly recommend Dallas Plumbing. We have used them since 2021.

Blue Star did a great job. They were able to come out to my house on the same day with scheduling me to the end of the day; and they have good communication in regards to the best way to contact you. My technician, Travis, did a great job. He was not rushing and was able to answer all my questions. He gave me his honest opinion about my two AC units , explained my options and the process. Blue Star has a great professional team.