DCP Direct Connection Plumbing Inc

Mike & his partner came to my house to replace my new water heater coz of leaking and old. Mike & his partner doin a great job. He communicate well directly to me. Thanks mike & company of Direct Connection Plumbing. Great prices as well. I know i still goin to see him on monday to for expantion & filter. Thanks mike for all the help.

Zero stars The plumber called at 8:30am, and said he would be there between 9:00-10:30. I left work and waited. No answer to my request for update time when he wasn’t there at 11am. I called 6 times and left messages to find out when he might show up. He called at 4:30pm to tell me he was running late. 7 hours late. I told him that I would fix it myself. He then LIED to American Home Warranty, stating that we canceled the call at the door.

I think this company must only work with insurance companies to get customers. Their strategy is to bust holes in your wall and then hit you with a massive estimate (in my case $785 for a repair that I can do for $50). There estimates are not transparent. Also service was bad. I had someone talk down to me on several occasions. Also the plumber was late 2/3 time even though they had a 4 hour window. The 3rd visit, the plumber actually arrived on time but then he left without explaining why. If you are for some reason reading this before doing business with Direct Connection Plumbing, I hope you reconsider.

DCP deserves ZERO stars. This company is irresponsible, unreliable, and unprofessional. If you are reference by your home warranty to DCP, do NOT accept it, you will regret it. Our house had a tiny leaking problem underground and warranty requested DCP to do investigation and fix. First off, DCP cut way more dry wall than they should have - unprofessional. Secondly, they changed their mind on what needs to be fixed the same day - from cold water to hot water pipe. ?? Not to mention they did not even fix the leaking issue! They did not even cap the other end of the piping which still allows water to run through underground. DUH! It's one interconnected system. Additionally, they show up late the first time, and stood up on us for two days after when payment was made. The receptionist Sabri

I had a slab leak and Direct Connection Plumbing was referred by my home warranty company (First American home warranty). By far were the best plumbers I have used, they were fast, Knowledgeable, very professional. I’m very pleased with their work and they didn’t put 100 holes all over the place to find the problem! They Responded to the service call very quickly and had everything repaired within an hours. I will definitely be using Direct Connection Plumbing for other projects and will definitely be referring them. Thank you!