Deckard

My experience with Deckard Heating and Cooling was markedly unsatisfactory and raises significant concerns regarding the company’s diagnostic accuracy, professional conduct, and adherence to basic standards of customer service. Following an incorrect diagnosis issued by one of the company’s technicians, I promptly notified the owner, Mr. Dan, and provided clear information demonstrating that the assessment was erroneous. Mr. Dan expressly stated that the matter would be addressed without delay and that the diagnostic fee would be refunded. Despite this assurance, no refund was ever issued, compelling me to initiate a formal dispute through my financial institution in order to recover the funds. While the company initially presented itself in a professional manner, its conduct changed nota

Justin came to our house and gave us excellent service! It started out with a Saturday service call when our AC was completely out upstairs and they came out in less than an hour! He came in and did a quick diagnosis and didn’t try and sell us anything we didnt need. Highly recommend Deckard and Justin!

My wife and I have been working with Deckard for years. He’s replaced both our HVAC systems. The downstairs one he recently sold us was a challenge, but Dan worked day and night to get it working to HIS standards, and his are very high. That’s why he’s the BEST! He’ll be down in your crawlspace well past nightfall to get the job done. I can’t say enough good things to describe Dan and his team. We will use them as long as we live in Charlotte and he stays open for business.

Deckard just replaced my Heat Pump and air handler system and they were fantastic. They treated me like a priority customer, with care and respect. Great communication, friendly, and on-time. Very fair prices, gave me options and time to decide with no pressure. Highly recommend. I won’t be using anyone else going forward.

The Deckard HVAC company have been reliable and professional. I trust their technicians. They do not sell products not needed and do not pressure you for recommendations. I highly recommend.