DEE Service Inc

DEE Service Inc handled a full slate of HVAC work for us — A/C repair, heating system installation, and some additional HVAC repairs — and did a great job across the board. The technicians were professional, showed up on time, and clearly knew what they were doing. They walked us through the new heating system installation thoroughly and made sure everything was working perfectly before leaving. Only minor issue was a slight delay in getting parts, but overall a reliable and skilled HVAC company worth recommending.

We are located in Wilbraham and have 2 Lennox gas furnaces. The upstairs unit stopped working overnight. There are only 2 Lennox service companies in this area, DEE is one of them. I called in the morning when they opened, was told someone would call to set up visit same day, They called, showed up, and fixed the problem within the hour. 5 stars for communication, timeliness, and professionalism.

Short version... Terrible AC company. The job they do is in and out quick... cursory fix with a band-aid. Customer service is poor and service recovery nonexistent. Their manager, Paul, isn’t able to have a difficult conversation without yelling. Use a different company and save yourself the hassle. Full Details below: Called them for service and evaluation of AC unit last year. They looked at the unit and said everything looked ok. Tech was very nice... seemed to know his stuff. Last month we had a leak from the unit. They came out and added refrigerant and a filter and said the leak was fixed...no other problems and it wouldn’t leak anymore. This tech was very nice but definitely not as knowledgeable as last years tech. 3 days later the leak was not fixed. And we had significant cei

My first time dealing with Dee after getting referred by a common friend and also reading reviews on Facebook. I reached out to Dee "Cindy" back over the summer to come and do a cleaning and assessment on my 50-year-old gas-forced hot air furnace. it has been getting a bit noisy over the past few years and was thinking how much longer could it last? Cindy informed me that they were in summer mode dealing with AC systems and if we could wait until the fall we could have a fall tune-up special. She called me in late summer to schedule an appointment. Today tech Will showed up on time and performed the cleaning and inspection. The noise is coming from a blower bearing that is showing its age but does not need immediate replacement. Will was very professional. We will be calling on Dee

Needed a new furnace recently and they arrived at 7:30 a.m. They did an excellant job and were professional and pleasant. One of my friends used another company and they were charged almost double from price I paid. I have been with this company for many years and would highly recommend them for heating and air conditioning.