Delaware Valley Plumbing Supply and West End Hardware

Had one decent experience with Delaware Valley Plumbing Supply, but unfortunately, that was the exception. The customer service is incredibly pretentious — you get the feeling they think they’re doing you a favor just by answering the phone. That is, when they actually do. I’ve left multiple voicemails and never received a single call back. For a company in a service-driven industry, the lack of basic communication and courtesy is frustrating. After giving them more than a fair chance, I’ve decided I won’t be returning. Plenty of other suppliers out there who understand how to treat customers.

I've had an incredible experience with Delaware Valley & West End. It's a pleasure to shop at a business where everyone is knowledgeable and ready to answer any questions. Meredith, in particular, is a whiz regarding plumbing fixtures. She has an eye for design and knows how to make your space look great while ensuring efficiency. I will continue to recommend and use West End for all my projects.

Many successful companies have achieved success because of their focus on the customer experience. These companies invest in training their employees because they understand the impact an employee can have on client satisfaction, repeat purchase, word of mouth and ultimately revenue. This is a review about a company with a good product, but one who is losing customers because of poor customer service. Brian is a customer facing employee, working the counter and helping with orders. Brian was so rude to us on three separate occasions that during our last visit the other salesperson apologized for his behavior. Brian has been such an appalling person in his attitude and the way he handles situations that everyone needs to know not to do business with him, or Delaware Valley Plumbing Supply

We did buy new fixtures for our master bath remodel and a new vanity and top. Basically spent quite a bit on nice high end fixtures. We are still missing a piece which was never delivered, two months later, and another piece which was wrong. In addition, we wanted a bigger sink on the vanity, it was replaced by a smaller sink without our approval. No call to tell us we had to switch it out. You would think the sales person would know the sink sizes! Also they claim they delivered the missing piece. We just ordered it online to reduce the hassle! We called Koehler about the part that didn’t fit and they are sending us a free replacement. The store did not help us with any of the problems we had. We are really disappointed in their customer service, and would not recommend them at all.

I just visited and was coldly directed to Brian. At the moment I was simply looking for a cartridge for a Delta faucet. He was quick to point out he is not familiar with Delta as they sell higher end products. He actually seemed annoyed he had to look in a catalogue. Lousy customer service! If he knew I own a large contracting business I'm sure he would not have treated me with such disdain.