Design Time & Tile

I cannot say enough about how amazing it was working with Kevin at Design Time & Tile. I was remodeling and needed both quartzite slabs and tile, and honestly, I was feeling overwhelmed and stressed. Kevin spent literal hours helping me choose tiles that coordinated beautifully and fit the overall design. I made my tile selections late in the process and wasn’t sure they’d even arrive in time—but somehow, he managed to get everything in record time. The pricing was more than fair, and the entire experience exceeded my expectations. Finding the perfect Taj Mahal quartzite slabs turned into a bit of an adventure, and through it all, Kevin was patient, knowledgeable, and genuinely kind—not to mention fun to work with. From start to finish, this was one of my favorite parts of the entire remo

DO NOT USE DESIGN TIME Design Time installed my floor, Design Time hired a DJ a flooring contractor to install the floor, DJ and his crew did an extremely poor job my installing the molding on my stairs it fell apart immediately after he left. DJ also left behind a large pile of garbage on my front driveway for me to clean up. DJ and his crew also used my driveway as an ashtray and left cigarette butts for me to clean up. All my DEWALT tools also disappeared when DJ left. When I called my salesman John Barns to let him know of the poor quality of the workmanship and the missing tools. He brushed me off and DID NOT CARE. No one cared about my issues until I left a negative Yelp review. Design Times IT Guy called and was only concerned about the negate yelp review. John Barns sent me a type

I posted this on yelp, but I’d also like to share my experience here as well. I will start by saying the quality of this product is nice and the prices are decent. What has left me with a sour taste in my mouth was the customer service from the owner... Ron was our first sales rep he came over and took measurements of our entry way, hallway and bathroom which were the areas we were putting new flooring in. After the install we were confused how we ended up with SIX (almost 7- we used one plank out of the 7th box) extra boxes and two end caps. My installer believes he meant to order a "stair nose" and not the extra room dividers. The sales rep did not return my phone call to clear that up so I'm just assuming.. The owner would not return/exchange out the item (see attached photo). I call

Hired NHance to refresh my cabinets. The bid was $6140. While we thought it was a lot of money we thought it would be less than replacing the cabinets. I asked if someone could come over and show me what the finished cabinets would look like. Eric came over and spent about an half hour refreshing one cabinet. I realized that the cabinet refreshing process was labor intensive and that was why the cost was so high. After 10 hours of work Eric informed me that he was finished. I was shocked 10 hours would be $614 an hour. I called the owner Rick to ask if he would meet with me and my husband to explain and justify the price. He immediately became angry and told me that it wasn’t about the price but the quality of the work. The tone of his voice and his combative nature frightened me. He said

Our meeting with Bob was great. He was pleasant, knowledgeable, and helped us a great deal with the designs for our bathrooms. So we were able to get the ball rolling.