Dewey Pest & Termite Control

Deceptive sales tactics, pressure contract, illegal charge after cancellation. We had a representative come to our home for what we believed would be a professional inspection. Instead, what we received was a sales pitch. No confirmed evidence of bed bugs was found. The representative openly stated he was "not sure what the issue was," yet immediately pushed us into a one-year contract, claiming that treatment was not available as a one-time service and that a contract was the only option. Under stress, we agreed. Within less than 24 hours, after reviewing our rights, we exercised our legal right to cancel under California law (the 3-day cooling-off period for in-home contracts). That is when the problems began. We were then told: That there was a one-time service after all (directly

Technician did not have all information about my house that I gave to his office mgr when the appointment was scheduled 🙃 I had to remind him of a few things, and he knocked over a couple of boxes in my garage! Overall, I think it will be ok!

They are inconsistent with telling us when they are going to drop by so our backyard hasn’t been treated in awhile. Whenever they do that, they make you call customer service to set up a time for them to come back again otherwise is goes untreated. If they would just contact you ahead of time every time this wouldn’t be an issue. Also, one time they did go to the backyard they broke my patio lights by knocking the strand off the hook and didn’t say anything. The bulb shattered all over the patio and the strand was left dangling.

Customer service used to be good. Not anymore. A new office employee Monica doesn’t know how to be a receptionist. She put me on hold at every opportunity for every single task. Address? Hold for 5 minutes. You want to pay? Hold for 10 minutes. She took my card information down did nothing with it just held onto it and proceeded to try to schedule me a service appointment. She had no idea about the services they provide, my account right in front of her, etc. She seemed confused as to why I need service. I have a contract for routine service every 2 months. She didn’t seem to understand. I had to interrupt her to follow up on the payment. She said “oh you want me to stop scheduling and do that” and immediately placed me on hold forever. She didn’t tell me my balance, confirm or ask permiss

I wrote the following review in 2025 and it still rings true today in 2026. Dewey Pest Control, and our rep, Darel, continue to surpass our expectations. Darel has been our service person for 3-4 years now. It is so nice to have this consistency with such a dedicated service person. Darel is thorough, professional and kind and his customer service is impeccable. Dewey Pest Control is a great company to work with. They are professional, reasonable, compassionate and responsive. The staff in the office are wonderful to work with as well. We have used Dewey for 10 years now since we moved from the East Coast and we are very happy with all facets of this company.I wrote the following review in 2022 and it still rings true today in 2025. Dewey Pest Control and our rep, Darel, continue t