Dewey & Sons Plumbing Inc

While these are great plumbers, my complaint is tracking muddy dirt in my living room & kitchen. It’s raining today & I have a door mat to wipe feet on but it wasn’t used. Consequently, I had to spend 35 minutes cleaning my wood floors & rubber kitchen mats when they left. It’s the maid’s day off so I had to mop it; although I have degenerative disc disease & I’m sick with a cold feeling terrible today! That equates to 3 stars instead of 5. If I had known they were going to go in & out the entire time tracking the floors, I would’ve used drop cloths for them to walk on. I highly recommend that you use drop cloths on your floors when they come. They should bring their own!! Problem is they have no consideration or regard for whom has to clean up after them…ugh!

After several weeks trying to speak with the owner, I still have not heard from anyone. Matt came out to do a bid for some work at my home. All I wanted was a quick connect line ran from the stub on my house to my gas grill and outdoor firepit, which at most are eight feet away. Dewey bid me out $850 to $1000. I wanted to know what all their bid entailed because I was surprised at the cost and concerned they misunderstood what I wanted done. The owner, through his receptionist, told me that's just the way it was. I asked to speak with him and was continually put off, causing me to ask if they were even interested in doing the job. After two more attempts were made to speak with him, the receptionist told me that Matt would call me back. I never heard anything. Think this is a pret

I moved into this house spring 2024 and had the hot water side knob on the tub replaced because a wrench was being used by the previous tenant to turn it on and off. Soon after the knob wouldn't turn the water off completely because it went past the point of gripping. Dewey plumbers came again and "fixed" it. He said I was turning the knob too hard when shutting it off. I knew that wasnt true. Its akways the same side Soon after the knob stripped again. Another plumber came and said it was a universal knob that shuts off in the middle. Second time my intelligence was insulted. It's a two knob faucet and its always the hot water side. He finally said he would order a part. This was July of this year. They charge every time they come out and its been over a year since they were called and si

Very poor customer service. Several years back called them to add a gas line for a fireplace insert, they said they were busy and it would be about 6 weeks. I said that was fine but never received a call back. Now several months back I decide to give them a call again for a leaking pipe under my house, they sent someone out to look at it. They told me after seeing the problem it would be a couple days until they could get back to fix it since it would require an additional technician to get into the tighter spots under my house. Fast forward several months and I still have not heard back from them. I called several times and they apologized and and said they would get me on the schedule. All it takes is a call to keep me updated but they couldn’t even do that. I called another plumber and

I hired Dewey & Sons Plumbing to install a water softener on February 5, 2025. They picked out and provided the water softener. During installation, the plumber discovered that the control panel was defective — specifically, the down button required excessive force to function, making programming difficult. I was told a replacement control panel would be ordered immediately. That never happened. For over a month, I called weekly to follow up. Not once did the owner, Chad Dewey, return my calls or provide any update that suggested the problem would be resolved in a timely manner. After six weeks of silence, I sent a registered letter detailing the issue, the number of times I’d reached out, and requesting resolution within six more weeks. No response. Despite the unresolved defect