Donald Sullivan & Sons, LLC

Stay away from these guys. They charged my wife $1,500 to snake the toilet while I was away on a business trip. They sold her the story that they had to do so much which was remove the toilet, snake it and put the toilet back. They spent 4 hours total there. I thought it was a lot, so I called the owner and pretended that I was a new customer. I asked how much do you charge to come out and snake the toilet. He said $200 to come out plus $140 per hour. I asked even if it's two guys, he said, yes, we work in teams, it's still $140/hour. I said not bad, but you charged me $1,500 last week for exactly that. He said "oh that was different, that was a mess". How was it different I said? He said it just was. I ended the conversation as there was no point, he had no explanation for me.

It took two visits to get on the same page with what I wanted done. To reset a toilet, fix the stopper in my tub, figure out why I dont get hot water from the tub spigot and stop a leak in the shower heat cost over 900.00. No hot water from the tub spigot maybe a boiler issue and the house. Still feels like I paid twice to finish what I felt could have been done in 1 visit. But that was my fault for not being explicit enough with what I meant by fix the tub. Not sure I will use them again or not.

The Plumber from this business was unprofessional, showed up approximately 40 minutes late to both appointments. I had to call both times to see if he was still coming and on his way. He never called me to let me know that he was running late. Did not fix the issue and do the work correctly and charged me $300. For the initial appointment, after the repair, I paid in full, my check was cashed, was told I had a 1 year warranty. However, a few days later my leak got worse and I had to keep calling and calling with no call back for my second appointment. II left several voicemails at the office and the Plumbers cell phone and then the last time (4 days after the leak got worse and I was worried about my kitchen flooding) and called in desperation and stated that I would contact the BB.

I first used this Sullivan and Sons when had a new shower installed in my home. They were hired by the contactor. After a few years I have used them many times for issues associated with having a 40 year old home. They are fast, effective, and very professional. Im very happy to have found a permanent solution to any future plumbing needs.

They never let me down