Don's AC Service, Inc.

I called them at 3 o’clock on Friday. They were out here around 4 o’clock to fix the AC. Brandon and another gentleman that was with him was really easy to get along with and you could tell that they knew what they were doing and very professional. I would for sure recommend them to anyone.

Justin called back the same day we called Don's AC to ask for someone to come out and estimate replacement details for the decrepit HVAC system installed in 1982 which finally gave up the ghost last week. He arrived the same day we called, showed us how and why the old system had failed, talked about repair options and rough cost estimates for those repairs and then promised to call back to provide an estimate for a new system. The estimate for a new system was provided as three options with pros and cons for each. We chose an option after emailing Donna to ask for model numbers of the new system components. Within minutes after receiving our email she provided the model numbers so we could look over the system specs in detail. The next day we told them we were ready anytime they were for

During one of the coldest times this winter, we had issues with our heating systems. We were fairly certain what the problem was, but knew it was beyond our capabilities to fix. We called first thing on Monday morning expecting a little longer response time considering the time of year. However we received a call less than 2 hours later saying they were on their way. Luckily it was just the thermostat and was quickly replaced and while he was here checked everything else. We had previous experience with Don's AC and knew they were someone we could trust to be fair and honest about what we needed. Thank you, Don's.

I called on Wednesday, they said they would have someone out the next day to check on my unit. After they didn’t get anyone out to me by Friday, I was worried about having to go all weekend without AC. When I called back on Monday (feeling hot and frustrated, but justifiably) they said they would have someone out by the end of the day. They didn’t! I’m not sure what happened or who missed the memo, but I had to call another company. Please just let your customers know if you can’t get to them, rather than letting them bake in a 90 degree house all weekend!!!!!

This is a phenomenal place. Many years ago, Don, serviced my grandfather’s A/C unit and refused pay. My grandfather was in his upper eighties at the time. I have used them for twenty years or more. They installed a new Daikin water pump for me four years ago and my electric bill dropped quite a bit as Don told me it would. They have people on call 7 days a week and they strive to service you as soon as possible. Don has passed but his wife continues his legacy with the company offering the same great service and knowledge.