DR Heating and Plumbing

An installation was scheduled with an 8 hour window for a possible time of arrival. The crew failed to notify us prior to arrival as requested. We reached out prior to the date the work was scheduled to let them know that we wanted to be home at the time they were completing the work. No one notified us and they entered our home without permission while we were away. The crew also did damage that needed dry wall repair. They did not acknowledge or report the damage. Completely unacceptable and unprofessional. Will never work with them again. The response we received is typical of they CYA we've experienced in building our house. What ever happened to taking pride in one's work? If there was an automated response, we didn't get it. We asked for notification when a visit would be happening

We recently hired DR Heating and Plumbing to address a small gas leak in our newly purchased home, and unfortunately the experience was not what we expected. The scheduling process was difficult, with two reschedules that eventually left us needing to proceed on a day when we couldn’t be present. After that, communication was very limited. The plumber arrived around 10 a.m. but apparently didn’t have the proper equipment for the job, so he had to leave and borrow a tool from someone else (I believe Victor). We only learned about this after calling the office around 3 p.m., wondering why the work was taking so long. Throughout the process, no one reached out to explain what the issue was, provide an estimate, or give updates. We waited all day without any information about the leak or the

New install on a furnace. A few hurdles to go over with the State but didn't bother these folks. Good people and they went above and beyond to get the job done. If you don't call / use this business and the good people that work there i can't help you.

DR Heating was so prompt to get us an estimate after the furnace went out. Josh and Levi were so skilled and pleasant to work with on the installation.

We were referred to DR Heating and Plumbing through an excellent electrician. We had worked with Jeana and Crystal for scheduling. They were extraordinarily responsive and supportive in helping us get on the schedule to get our needs met with two separate HVAC services. Austin and Winston were the onsite technicians. They too were professional and thorough at diagnostics and solutions. Moreover, the kept us informed along the way about they were doing and what decisions we needed to make and gave us all the information we needed to make informed decisions. We have already discussed working with them in the fall. Thank you for the superb service.