Drains R Us

I highly recommend Drains R US. We have finally found our lifetime plumber. Very professional and knowledgeable and explains things in a manner that doesn't leave you perplexed or like you have been taken advantage of. Wonderful customer service.

We are very happy that we engaged Drains R Us to fix our hot water problem. Arch arrived on time as scheduled, and assessed our problems. He gave us a straight-forward understanding of what needed to be done and gave us a solid price to fix them. He offered to take time to immediately purchase a part at no charge to us because he didn't expect to need it, so didn't have it on his truck. We were very impressed with his honesty and consideration of us. We believe him to have shown integrity and fairness while he worked. We will call Drains R Us again for plumbing problems.

Arch came out to our house within the time window. He was courteous and drew up an estimate after diagnosing the leak. When he found out that I had installed the upstairs bathroom faucets, he assured me that I would have no problem replacing the kitchen faucet as well. He walked me through what I could reasonably expect from the job, and after all the helpful advice, he didn't charge me a cent. I am thankful that he was kind enough to stay and walk me through the repair. It wasn't necessary for him to help me, but he did it, anyway.

I called these guys for a bid because a neighbor recommended them. They were the 3rd company to come out. I have a simple two hour job. 1st bit was $400? 2nd bid was $250. I would have gone with #2 but I already had Drains R Us coming out so I took s day off and waited. They showed up and wanted $850!!! Got kinda rude and testy when I said no and claimed that the other guys were not plumbers. Said he gets $850 for a two hour job because he is a real plumber. Totally wasted a good work day. The company tat came out on a Saturday to put in a bit is coming this afternoon since it’s such a “quick and easy job”. And by the way, he is also a master plumber like your guy....

This company was great! They came out right away and at a convenient time for our very busy family. Very professional, family owned, and gave a FREE estimate before ever starting work. He made sure he recreated our on again, off again problem with our toilet too. Once he had an idea of what was wrong, he gave us the estimate of best case, worst case. He then tried multiple times to fix the problem rather than immediately taking our toilet off to snake the drain. That saved us money and time which we really appreciated. He then spent time to make sure the toilet was in fact fixed. I'll never think twice before calling the plumber again. This company is fair, honest, and professional! Thanks!!