Dunkin's Heating and Cooling

On 10/19/25 a Dunkin’s representative showed up at my house a couple hours late to allegedly do a heating tune up of our furnace to ensure we were ready for the winter. This representative was wearing street clothes in his personal vehicle without any tools or anything on him that identified him as an employee. He was in our home for seven minutes, of which he was on his phone for about five minutes. My wife heard him spraying something for a minute or so. Then, after finishing his phone call he left after verifying we still had heat by checking a vent. Unlike other companies he did not do an invoice and we never got a copy. I called American Home Shield (they contracted Dunkin’s) and let them know our furnace had not been tuned, but they said Dunkin’s had already been paid my $100 and aft

Kevin Dunkin and his team did a great job installing new Goodman HVAC system. I appreciated their professionalism and making sure to get it right. They cleaned up the property when done.

My furnace went out before the cooling season got serious and I already knew my A/C was going to need replaced. I searched as long as I could and Dunkin's came to my rescue. Great pricing, super service, and squeezed me right in. The installation was fast and expertly done. They have created a very satisfied customer more than willing to provide a glowing recommendation

Duncan was scheduled to do my annual furnace service through my home warranty back in November. They called me once 2.5 months later to try and schedule an appointment the same day. I wasn’t available. Winter is now over and I came to find out the service call has been canceled. Unless you’re a paying customer I guess they don’t want your business. I get it they don’t make much if anything from the home warranty for that type of service call. But customer service is customer service. The whole point of doing warranty work as a business is to get repeat customers for future service. This lack of service will not make me use them.

Was quick to respond to my call, respectful to my property, cleaned everything up, done in a timely manner, and had the best price around. Would definitely recommend. Replaced furnace, Central Air, and installed a generator on different occasions.