Eastern Lock & Key Co.

They did not speak when I, the customer , came in and greeted them upon entry. He didn't respond to anything I was trying to ask even after I requested two house keys to be duplicated and explained how far I had to travel to even find a decent place to do it since I live in a very small town with little to no locksmiths available in the area. He purposely messed up a simple house key when you can clearly see that it is not cut correctly and it is very sloppy work. They do not allow cash refunds so if he messes up, he’s not going to give you a refund even though that should be an option, especially if you know you’re not the best at what you do so of course people will be requesting a refund. It’s a scam when a business specifically says no cash refund. Very strange.

Home Depot and Lowe’s couldn’t cut me a key I bought from Amazon. I just bought my first house and wanted a special key. So I came by here to give it a shot and I was in and out literally within 60 seconds. Great customer service and speedy delivery. Definitely my new go to lock smith. Thank you guys so much!!!

The company I work for has done business with this company for many, many years. This team has always been professional, efficient, and helpful. Most recently, for work purposes, I had to have 20 keys made. I made the stop here only after countless other hardware stores. No one else could cut these specific keys. They have reasonable prices. I recommend these experts for any locksmith needs.

I took two new keys to get cut and programmed for my car. I was immediately told by the Technician that they could not guarantee my keys at all. I totally understood because I did not purchase the keys from them. I told him that was ok and please proceed. After about 30 minutes the Technician tells me that he's having a problem and needs to discuss it with his "Auto Expert". He talks with another Technician about the issues he's experiencing and says he can take over. The new Technician works for a few moments and can't fix the problem. He then tells me that the only way the keys will work, is to change the chip in the key. I say ok, and he proceeds to change the chips. In doing so, he has to take the key fob apart. Here's where the problem comes in... instead of properly taking the key f

We had an old, small Sentry Safe (key + combination) that we could no longer open. They were able to get it open quickly so that we could retrieve our items. We appreciate their prompt attention to our dilemma!