Electric Express Appliance Repair

The 1.9-star rating is generous. We were referred here by Whirlpool for a dishwasher repair, and it has been a disaster from the start. First, they bumped our initial appointment by three days. Then, after the technician identified the needed part, the communication completely died. It has been over a week with zero updates. Every time I call, I’m told they "need to check with the ordering department" for an ETA, yet they never follow up. It’s clear they have no respect for their customers' time. Only Whirlpool (with a failing unit in month 6 of its lifetime) would partner with a company this disorganized to service a unit that failed after only five months.

Despite the numerous negative reviews concerning this company, my personal experience has been exceptionally positive. Gerry, the technician who assisted me on two separate occasions with my Whirlpool stackable washer, provided service that was truly above and beyond my expectations. He was a pleasure to interact with, and I have absolutely no complaints regarding his assistance. Please continue your excellent work, and I extend my sincere gratitude for your help in repairing my washer and dryer.

I would strongly advise against using Electric Express Appliance Repair. Avoid them at all costs. If you are under warranty and the manufacturer assigns Electric Express Appliance Repair, immediately ask the manufacturer to assign your repair to a different repair company. This company was assigned to repair my Maytag washing machine under warranty in December of 2025. The washer has been unusable for weeks. Electric Express has sent a technician to my home two separate times, and the problem has still not been fixed. Each visit involved time spent simply looking at the machine and scrolling a tablet, but no actual work attempted. I still do not have a working washer and have no clear timeline for repair. Communication has been just as bad. I repeatedly asked to speak with a supervisor o

It has been a month now and my washing machine is still not repaired. This company has done nothing to expedite the delivery of needed parts, and today the scheduled repair was cancelled due to repair person injury inconveniencing my work schedule further and frustrating my live in tenants who depend on having a working washing maching. The repair person seems great, but the company is lousy. You may be better off not getting a warranty and just paying a local repair person and getting the job complete sooner. It may cost more but you will be inconvenienced less.

If you have the option to use another company, do it. It took them three visits to my home to “fix” my washer. They resolved one issue and caused another — now it leaks through my wall into the staircase and downstairs bathroom. When I asked them to send another technician to review the work, they refused. Their excuse? The technician claimed he ran a full cycle and found no issues. On the day he completed the work, he left without walking me through anything. I was in a meeting, and he just left. When I submitted my initial complaint, he lied and said I had a handyman working on the unit while he was there. That’s completely false. I’ve never had a handyman work on the washer. My brother stopped by briefly to drop off items and wasn’t anywhere near the washer. I told them this, and they d