Emerald Home Services

Recommended by a friend, we took a shot with Rome. Chris came out and diagnosed the problem quickly. We agreed on a price (much less expensive than a competitor) and scheduled immediately for a full replacement of the existing system. Some modifications were required that made for a LONG day and some additional help needed to be brought in. All said and done it works perfectly and we are happy with the results. No surprises with the quoted price which is always a treat.

Am a long time customer because we always receive high quality service from Rome Aire. Keystone did a good job offering us several selections to choose from and answering all of my questions as well as pointing out the advantages of each system. Installation of the new system was done very professionally and with high quality. James gave a complete overview and answered all questions I had. The site was completely cleaned up like they were never here. Very satisfied with the whole process.

They have super great customer service, but wish projects were done right the first time so they didn't have to keep coming out. Granted we are not charged for these visits (as we shouldn't be since the job wasn't performed correctly the first time). Update. ... their technician Danny is always so professional and knowledgeable Second update...While we had another company give us a quote for something for our HVAC system, they saw that we had a filter in our handler inside our attic that was just installed by Rome in May. We were never told there was a filter up there since there was not one in our main unit. When the technician from the other company had brought it down, it was filled with construction dust. I am hoping this did not cause damage to our brand new unit. We were changing o

April 2024 Yay! Thank you, Mr. MO! Brilliant. AC Uv system you suggested is letting me breathe! Oh it’s so lovely. Thanks for reminding me about the much needed maintenance plan! You’re the best! June 2024 update: Halo uh oh: After some technical phone problems, the OWNER called me—what a professsional (hu)man being! Really. He sent a senior tech, Mike to me the next day. Mister Mike, who was communicative and very courteous, let me know what’s wrong in about 10 minutes. Like any other random machine, be it BMW or LG, it’s a technical part issue under warrantee. It happens. Next week, he’ll install the new part. Thank you, Mister Mike Gingerbeard. Complainers: Watch this video for perspective. Mind the volume and unmute.

Great quality of work and professionalism from our technician Tito. From the moment he read our issue on his system he knew exactly what was going on and was able to give me a solution and complete the job very efficiently. I’m attaching a before and after picture cleaning