Empire Electrical Service

Service was excellent and prompt. The person who assisted me in scheduling my appointment over the phone was extremely professional and accommodating. The electrician who completed the work was fantastic; he was on time, professional, knowledgeable, and efficient. He gave me an upfront estimate of the cost and time it would take to complete the work. I'd call Empire Electrical Service again if I had any future electrical needs.

Empire Electrical Service is an excellent company for any electrical needs you may have. I recently hired them for a large event I was hosting and was blown away by their professionalism and attention to detail. They arrived on time, had all the necessary equipment, and were very patient in answering all my questions. They were also able to make adjustments on the fly to ensure everything ran smoothly. I would highly recommend them for any of your electrical needs.

I was so impressed with the service from Empire Electrical Service! I emailed them after another contractor had caused some issues with our electrical, and the technician contacted me back right away. He managed to quickly identify the problem, and gave me some great advice on how to handle the contractor. His advice saved me both time and money - I can only hope that I don't have any more major electrical issues, but if I do, I know I can count on this company.

At first this company seemed to be a perfect solution to our needs as a 4-plex owner. We paid for the year subscription which cost $199 and eliminated service fees and gave us 10% off all parts. What I didn't know is that Empire doesn't hire, they contract other companies. Any good experience we had was because of the company they were able to send out. We had one or two good experiences, but it quickly went south. On 4 separate occasions, I called for a technician in which they scheduled for an almost immediate appointment, giving us a 4 hour window frame. On all 4 back-to-back occasions (months apart), they called at the end of the window frame to cancel due to excuses from car accidents, to emergency jobs, to simply they can't get ahold of the technician. Also on all 4 occasions,

Empire Electrical Service is NOT LOCAL. I called and scheduled for a service. I called them again 1 day before the appointment to confirm and was told that the technician that was supposed to come out was out sick and they will reschedule. Got a call from them saying the technician quit. My appointment was rescheduled a week after. New technician came out, I was with him the whole time and helped him resolved the issue. Got charged for the full service fee and everything. I told them I will pay them via check. They DON'T accept check. I told them, I will drive up to their office (I thought it was by Glendale) and pay it there. The customer service rep then say they are out of Chicago. I had no choice but to give up my CC over the phone.