EmrichPro Direct

My wife and I had a great experience with Annie and her team. Annie was professional, prompt and accountable. She provided direct honest feedback to my questions and offered a very fair price for their services. The final templating that Cesar conducted was fascinating. Very precise. Our walls were not exactly plumb, but he accounted for the discrepancies as an artist would. The install team was also very good. They were efficient and polite. I pointed out some places that they overlooked when applying caulk, and they were all over making it right, even if I am a little OCD.The final results exceeded our expectations. I have attached a picture of the countertops even though the kitchen is still a work in progress (replacing floors). I would highly recommend EmrichPro Direct to anyone seeki

If I could leave a 0 review I would. They installed granite/marble in March. It was supposed to be granite but it is scratching and staining really easy which tells me it is marble. I even pulled up the color it told me it was and marble. I called them to come polish and reseal (if they ever sealed it to begin with). They gave me Price and I gave them a. credit card number and it has been a fight to get them to respond to me. The owner Richard will not even respond to me so I think I will find another to deal with. Terrible service once they get your money.

If things suddenly turn, I will amend my post but this company has had over 15,000 deposit for new cabinets and counters since September of 2019. It is now Feb and even though we patiently waited and have been kind and understanding we still have to beg to receive communications and updates by phone or text. Twice they said they received our cabinets in the wrong color, so they offered to up grade to custom for round 3...that was before Christmas!! Today is 2/19. I am not saying this is normal but when there are issues with a transaction HONEST and REGULAR communication is the only balm and that just is not the case here. We have asked for our money back if they can not deliver this week....I'll be more than happy to amend this with the outcome!!

Would love to have a “zero” star option! Their poor installation of our quartz countertops led to a crack in one of the sections. The owner committed to replace the counter section then ignored all future calls and personal visits over the last seven months. We escalated our concerns to the countertop manufacturer who took up our cause with the owner. He received the same treatment, and shared with us that Emrich is no longer an authorized dealer for their product. The manufacturer is now going the extra mile to replace the section free of charge!

I used Emrich to remodel my kitchen; cabinets and quarts top. They walked me through every step and found the perfect color quartz to compliment my dark cabinets. I have recommended them to several of my friends, three have used them as well. I did my research and had five quotes from other companies; Emrich as the best choice!