Emser Tile

We have had an extremely disappointing experience with this tile and this company. Within four months of living in our home, the tile became impossible to clean. The surface is so rough and abrasive that normal household dirt permanently embeds into it despite regular cleaning. We followed all of the company’s recommended cleaning methods, purchased multiple new mops, hired a professional cleaner and still saw no improvement. The texture is so harsh that it shreds socks within weeks and has become a safety concern for our two small children. This is not a minor inconvenience — it has significantly impacted the livability of our home. We reached out to the company for support and even allowed them to perform a tile test. After the test, they simply attached the results and closed the cas

They amazing variety of floor and johana is the best!! I have been in the store many times and she always knowledgeable. She is the best!!

I walked in looking for a mosaic tile for the floor of my shower to match the shower wall tiles we'd selected at another shop. I worked with Julio who helped me find exactly what I was looking for. I can't wait for the installation. Thank you Julio and Emser Tile.

They over sell you product and then say they don't take returns. Bad customer service. If a bag of mortar is not opened they should take it back. Then they showed the wrong sample of the tile so I matched the grout to the sample, even though I told them it was the wrong sample. So I picked a darker grout. And guess what. The grout is not refundable. Bad business. I'll go with another company next time. Also they lied about the price of the tile!!!

We are buying a new home went into Emser Tile warehouse on Sunset, because selection was minimal at the other place. From the minute we walked into this location we were warmly greeted by Sheena. Then Neil came to help us out. Can I just say what a blessing I ended up going here. Their selection was great, Neil found things that were not even on display yet. AMAZING CUSTOMER SERVICE!! Thank you for making us feel so special and important. :)