ENCON Heating and Air Conditioning

You have to treat service at an empty building differently. A window such as 8 - 10 does not work when the owner/manager must travel to be present to allow your technicians to gain access. This visit I arrived at 8:00. Your team arrived at 8:45, but for some reason, parked their van 200 feet away. I was waiting for a communication about their arrival which never came. It was when I was leaving that I discovered them down the street. Better communication is necessary. Once that was settled, your team performed their tasks efficiently.

Discovered a heating issue in a zone of our house and called in for a service call first thing on Monday. While I noted my service was not an emergency since I did have heat in other areas of our house, Encon still made a point of sending a service technician by that afternoon. Ernie Sanchez arrived when expected and immediately set about resolving our issue - which he did. All was up and running as normal within a couple of hours with a clear explanation from Ernie and notice that he would need to come back again to fully fix our issue. We have not yet been billed for this service but in light of the bitterly cold temperatures, I am confident that Ernie’s time was efficient and effectively spent.

I recently had a very disappointing experience with Encon. Since I had a service contract with them, I foolishly relied on their surfaces. After ongoing issues with my heating system (Encon service calls starting 11/2024) their technicians could not find the issue. This problem became progressively worse until my heating system would only stay on for 2–3 hours at a time. In December 2025-Feb 2026. Encon sent out numerous technicians whom were unable to properly diagnose the problem. I was told by one technician that it was something as minor as a “loose wire,” which turned out to be completely inaccurate. I ended up hiring an independent HVAC professional, who quickly identified that the system did not need a new expansion tank (as suggested) and instead replaced an air vent and the low wa

We had an urgent boiler issue right before Halloween and ENCON was incredible. From the quick response time to the expertise of the technicians (Dylan and Jason - with Michayla for set-up), the entire experience was seamless. They diagnosed the issue quickly, fixed it efficiently, and ensured everything was running smoothly. Their service gave us comfort and peace of mind right when we needed it most. Highly recommend ENCON for dependable, high-quality service!

As always Encon (Bret) was timely, expedient and courtesy. Bret has been servicing my HVAC systems for quite a few years and he is always a pleasure to deal with. He is always ready to explain what he did and to answer and address any concerns that I may have. Ty, Gene V.