Environmental Systems Associates

Had a two-hour appointment booked to replace my Carrier HVAC compressor. The two-man team arrived on time and, unfortunately, ran into unexpected issues. Due to the professionalism of the team, combined with their knowledge, they completed the replacement and fully tested the system in about 5 hours. Throughout the process, I was kept informed and the team maintained their pleasant, professional demeanor. I have been using Environmental Systems Associates for nearly twenty years and completely trust the company and their employees.

I reached out to ESA regarding an emergency with my water heater. They sent someone to my home in less than two hours after my call. Their rates were reasonable. Shawn was my service technician and he did an amazing job. He was extremely courteous and was respectful of my property – put on shoe covers as soon as he entered. He was thorough and professional. I was most impressed that he took the time to explain everything to me in terms that I could understand. He took care of the emergency and thoroughly explained the options going forward. His respect for me, my property and my time was greatly appreciated. I will definitely ask for him to come back out for the follow up. I highly recommend Shawn and ESA if you have a plumbing/heating/HVAC emergency or if you just need to schedule

For plumbing ESA bought out Ken Griffin plumbing a few years ago. I used Ken Griffin a few times before being bought and they were great. This time was anything but great. When I made the appointment I was told I would receive a confirmation email and text. I received neither. Then for the actual work I was quoted a pretty high number for a simple toilet reinstallation after getting new floors and to replace 2 shut-off valves for the sink in the same bathroom. Because I needed the working toilet I went ahead with the job and was interested to see at the end what cost so much. When I received the invoice after the plumber left it only had 2 items, the call fee and a single item for the rest of the job as 1 item. I called to try and get a detailed invoice and was told that after being bought

Douglas Herb was very good, did a very thorough preventative maintenance service of our A/C hvac system. Noticed our humidifier was not in the correct setting for the time of year (winter). Put it in the correct mode for winter. Demonstrated the settings for winter and summer. Thank you very much for an excellent PM service call.

Our technician, Ibrahim, was great. He was careful to not track dirt and snow into the house during his visit, was quick and professional, and explained to us how we could potentially fix similar issues in the future on our own. The issue was quickly resolved, and he shared a couple of funny experiences with us. The only think preventing me from giving a 5-star review is due to a little chaos in scheduling and confirming the appointment with the after-hours answering service. I would continue using them.