EPIC

I worked with several members of the Epic team on a massive project in my condo building in Midtown. My first encounter with Epic was a knock on my door at 3am when there was a massive water leak in the building. Not the best introduction, but over the next few months I grew to love these guys. There are five people in particular - each one represents one of the stars of my review. Vanessa, Kevin, Christina, Cody, and Maria. Vanessa took charge from the very beginning. She was here a few hours later with her crew placing equipment everywhere - fans, dehumidifiers, removing wet baseboards, inspecting walls, etc, etc. My life was about to be turned upside down, but I had no choice. Then I meet Kevin. Top notch all the way and very smart. He took care of everything - the insurance, the qu

My condo flooded Christmas Day in 2022 and every moment working with EPIC was abysmal. The communication was awful and getting in touch was always difficult. The mold and mildew remediation did not start until March. Then they would not start work until all the condo owners paid upfront. I had to live in a condo for 77 days, until I ran out of insurance money. By that point, work still had not started on my condo. Finally on 12/12/23 (almost a year later), I received an email from EPIC asking if I could fill out a statement of satisfaction. Apparently my condo restoration was finished on 11/15 and nobody bothered to tell me.

Epic provided excellent water remediation services. Cody and his team were professional and thorough, ensuring everything was completely dry. Even though the job was straightforward, their attention to detail and customer service were outstanding. Highly recommend!

My neighbor's water heater pipe broke...Epic vacuumed up the water, gave me information to dry out my studs, floor. They were efficient, took pictures of everything, monitored the moisture content. The crew cleaned up. They gave me an itemized cost list before I agreed to hire them. The office staff answered the phone right away. They helped me get all pertinent information for the insurance company. They are a keeper.

I have a elderly mother who owns a condo in Atlanta. She had some water damage in her condo due to other tenants in her building. Epic performed the water remediation in the home. She seemed ok with work until she received the bill. I actually work in the water mitigation and restoration field and when I investigated further into the bill after constantly bugging my mom to let me review the bill. I discovered some alarming charges. EPIC charged my mother several lines items based on her in ability to be fully be uneducated in the mitigation field (no insurance company would pay these line items). I was an field/desk adjuster for State Farm, Allstate and Farmers. Upset with the charges I spoke to several representatives which included Candance (also very dishonestly and a crook) until I sp