Excellence In Air Conditioning Inc

My HOA management recommended this company to give me a quote for a new A/C system. They sent their staff and did measurements. They never sent me quote, which was supposed to be free, but sent me a bill for "fixing" my A/C unit. My A/C system wasn't broken but it's old. Next stop better business bureau. Avoid this company. There are more reputable companies out there. Consider yourself warned!!!

I recently contacted Excellence in Air to inquire about installing a split system air conditioner. However, my experience with them was quite disappointing. Not only did they inform me that installing a split system with air conditioning would be too much of a challenge for them, but they also suggested a wall unit instead. The wall unit they suggested was noisy and unsightly, and it would have been a significant compromise compared to what I was looking for. To make matters worse, it's worth noting that another company had successfully and seamlessly installed a split system in a neighboring apartment. This stark contrast in service capabilities is quite telling. Overall, I found Excellence in Air's offer unattractive and their inability to handle the installation work was disappointin

I called this company to organize a service a few weeks ago and the technician was on time, polite, professional and in a mask - so far so good. We had an issue in one bedroom and he advised that we needed a FREON refill so he did this as well as the service. We were then away for two weeks and only turned on the upstairs A/C this weekend. No air at all into the bedroom. On Monday I called at lunchtime and was advised that as the technicians were on the road I would get a call back the next morning. After not receiving a call I called again and was advised I would be called back asap. After following up again yesterday at 4.30 and being advised there was now an 'after hours' answering service only I managed to speak with the technician this morning. I was advised there must be a leak and t

Our bldg management sent them a work order over 3 weeks ago for a drip pan for an AC that overhangs my car in the carport and has been covering my car in pools of water. Excellence AC never showed up so I called management again. They sent a second work order to Excellence AC. Still no show. Finally at my insistence, management phone them last Thursday and were told that they were coming on Monday (today). I happened to go back to the carport @ 1:30 pm and there was an Excellence AC man. He was just taking photos of the AC that needs the drip pan and another AC that already had one installed years ago by our handyman. He said “I guess some kind of pan will have to be made.” He said he didn’t know WHEN that would be or when it would be installed! I’m still in AC water hell.

David was phenomenal, he fixed the issues immediately, and went above and beyond. Highly recommend