Exclusive Windows, Inc.

We worked with sales representative Dave to pick out options to replace a front door and 2 sliders. He was thorough, honest and on top of the project the whole time.. The installation crew led by Tom were great as well. We’re very pleased with the finished results.

I'm very happy with my experience with exclusive windows. The salesman I worked with was Todd and he was extremely helpful and prompt in coming out and measuring for my new windows and front door. The installation crew arrived when scheduled and finished my install quicker than I was expecting. Whenever I have work done in my home I am quite particular in the cleanliness of the project as well as how my home is left. I was very pleased with how courteous the install crew was and the respect they showed for my home. I found the pricing for my project to be competitive with other vendors and after my experience I'm very glad I went with these guys.

I hired this company to do a kitchen bay window for a big home renovation for my clients. I dealt with Dwayne at the time we received the new window and it was built incorrectly. So I contacted Dwayne to repair it, but they sent an apprentice carpenter to modify the window which resulted in a catastrophe. Then we had to wait for new parts for the window that never made it back to us. Since there was no response from Dwayne @ Exclusive Windows for weeks, we had to hire another company to repair the damaged window which cost me extra so I can continue to complete the project. I will never recommend “exclusive windows and doors “ Poor customer care and work ethics. Beware of this company.

Early in 2020 we ordered a new sliding glass door from this company. We waited through the lockdown and have now been trying to get our door installed for over 2 months. The account rep is unresponsive, and no one seems to care at all. The worst part is that we were scheduled for installation today and received a cancellation text 30 minutes prior. Stay away from this company. There are better options out there. Update 8/11: We have finally had our door installed and overall that went fairly smoothly even though the process took longer than we would have liked. I still think communication can be improved by Exclusive Windows and there is an aspect of the installation that did not meet our expectations from a quality perspective which is the caulk around the exterior of the door.

Working with Exclusive Windows in Willowbrook, IL was a nightmare. We ordered a new front door and frame and requested the stain should match our garage. After 14 months, the project was still not complete because they lost the order, stained it the wrong color 3 times, had the wrong glass installed, and even (somehow) managed to incorrectly install the handle. The sales person we worked with was horrendous with very poor project management and communication skills. Eventually, we abandoned working with Exclusive Windows who couldn't finish the job. We’re still dumbfounded at their poor communication, execution and follow through. Save yourself dozens of hours of frustration and don't bother working with them.