Express Kitchens Factory Outlet: Hartford

I wouldn’t recommend Star Hardware’s window repair department based on my recent experience. I dropped off storm windows for repair over a month ago, and they told me they’d be done in a few days. Weeks went by with no call, so I followed up — only to find out they couldn’t locate my order because it had been buried under others. Mistakes happen, so I gave them the benefit of the doubt and let them continue. Another couple of weeks went by with no update, and when I called again, they said the order was finally ready. When I went to pick them up, the front desk staff (the woman I dealt with) wasn’t friendly and seemed annoyed by my questions. On top of that, the order still wasn’t fully done — they had to finish a plexiglass piece while I waited another 20 minutes. The repairs themselves

My contractor ordered windows for a rehab project through Express kitchens. He paid extra for delivery of the windows. Due to the extra time to get the windows delivered when they finally came in around early July it was decided to cancel the delivery and he picked them up. He was told to just have me call to get the refund for the delivery which was $356.55. This is when the problems began. It took several phone calls just to reach someone to look into the refund. I finally spoke with "Scott" he told me he would look into it and call me back. I think he called me back once and then I would have to keep calling him. Each time was a different excuse the refund was sent to my contractor which was not true and then it was sent to my house also not true. Each time "Scott" needed to talk to so

very disappointed, besides the wait time to refund your money on a window that it was confirmed as in stock and when I went to pick it up, they don’t have it and saying oh we will definitely give you the refund but “my manager it’s not here so I will give you a phone call” and it NEVER happened. you guys still charging a "return" fee when I never got the freaking window? I had to call several times and nobody seems like they want to help just saying “manager it’s not here but we will get back to you”. It only took a whole month to get some kinda answer. Terrible and horrible customer service, thanks for NOTHING ! Never going back anyways.

The women that work there are amazing!!! Shoutout to Carlina, Sharmin and Cat. They helped me out with a window I needed for an inspection the next day. I dropped a window for repair off at 10am and I was able to pick it back up after 4

I was kind of worried about installation not being correct but, with easy communications from Sam was the best. As always, he identifies the problem and correct it. Excellent customer service