Fairfax Systems

I contracted with Fairfax Insulation to remove and replace the insulation in my home attic. It was about a $5K job and I paid half up front. Three people arrived in the morning. During the removal stage, their vacuum broke early in the day and they made on site repairs, which delayed their work until the late afternoon. When they resumed, they did so with a two-person crew, and both people were in my attic. That means no one was watching the vacuum machine inside their truck. Somehow, the insulation vacuum overheated during removal and their truck caught fire in my driveway. Folks, that's a truck full of cellulose insulation, on fire, a mere 8 meters from my house. I called the fire department, who promptly arrived and extinguished the out-of-control truck fire. Unfortunately, that left me

We hired them to add insulation to our attic and replace a couple bathroom fans. The installer did a terrible job with the fan, and they stole a couple items from my home. After many painful conversations with them, we decided to let them fix their work since they already charged us the full amount without our permission. We had two appointments to attempt to fix the fan after the initial installation. They called to cancel the first appointment shortly before they were scheduled to arrive, even through we confirmed the appointment earlier that morning. Their employee arrived for the second appointment, but was not prepared to fix the fan, so he left without doing any work. I have spent WEEKS calling them to try to come up with a resolution, but now decided to fix the work myself bec

Fairfax Insulation just completed a job for us and I cannot say enough good things about them. We had a bathroom remodel scheduled and got short notice that our contractor would start in a week, and we had to get the spray foam insulation right after the demo so they could put the walls up without delaying the job. Our spray foam insulation contractor couldn't get us scheduled on such short notice. I contacted every place I could find that did spray foam insulation and Fairfax Insulation came through for us on very short notice. Will came out, was very nice and professional and gave us an estimate and got us on the schedule the day we needed the work done. After the demo, we discovered some problems inside the walls that needed more insulation, both sprayed and batting. Will came back that

Fairfax Insulation Systems was very professional and courteous when coming out to my house to give a quote on insulating my attic. They were quick to respond and gave me fair quote. When the crew arrived a few days later they protected my floors and got to work straight away, and finished within 5 hours (it was a big job!). They cleaned up and made the sure everything was where it needed to be. Even after just a few days of having my home insulated I can feel the difference!

Fairfax Insulation was a great team to work with. The team who actually did the installation were polite and professional and afterward showed me around the attic and the specific work they did. They did a great job. They also price matched another quote I received. The only complaint I have is that various times throughout the project I would email and call the main office and did not receive a call or email back, so responsiveness could be worked on.