Family Carpet LLC

When installers say you're looking too closely when asking for a fix, it's time to examine everything. My Family Carpet experience was good only with the sale and the carpet. Installation of over 230 yards in 4 rooms and 2 stair cases at a cost of over $11,000 was horrible where craftsmanship was needed -- seams, stairs and room transitions. In short, they butchered my front grand stair case with mis-aligned and improperly cut carpet and used staples that were left exposed. In other rooms, many seams were faulty, and all room transitions had ripples due to use of tack strips designed for concrete in front of and in addition to existing tack strips and bad cuts. The concrete tack strips aren't designed for wood floors and will pull if stretched too tight. They came back to a fix a fe

Family Carpet LLC made the whole flooring process stress-free. They have a great selection, competitive pricing, and the team was professional from start to finish. My home looks fantastic with the new carpet.

The only reason I didn't give them 5 stars is because we ended up not going with the floor we had purchased but they were very accommodating in the return process - just please be aware of the return policy for the flooring prior to purchasing. Or order a box to see it in person prior to order several 100 ft of it, just in case you don't like it.

LONG REVIEW! Unfortunately, we did not have a good experience with Family Carpet. The selection process went well and Mike was helpful when choosing a carpet. When he came out to measure, he was prompt and flexible. When Rodney came out to install, he asked if we were adding baseboard (which I had outside to paint). He mentioned the carpet was “short” but the baseboard would cover it. He also left with LOTS of extra carpet for us to “hold onto in case we needed patchwork done due to stains”. After he left, my husband came home from work and noticed close to 1 inch gap on each side of the carpet which the baseboard would in fact NOT COVER. We could feel the tact strip throughout the whole room and even if we added out baseboard back in, nothing was secure enough that the carpet would not pu

Mike and Rodney have been cleaning my carpets for several years. I just hired them to replace my hardwood floor after my pipes burst and they did a terrific job. They finished in 3 days and kept under the budget the insurance co paid. I am thrilled and highly recommend Family Carpets!