Family First LLC

My Home Warranty company hired Family First to diagnose and ultimately replace my furnace system. I was excited at first, because Jermaine was the first tech that actually spent more than 5 minutes diagnosing the issue and I was hopeful it would get fixed finally. Unfortunately that kicked off a whole new nightmare. Jermaine did install a new furnace in as timely a manner as possible considering all the back and forth forth with the warranty company, I do believe he tried to do the work as fast as he could so my 1 yr old stayed comfortable in our house. Despite the fact he was having family problems himself, which I understood. We started to have problems with the new furnace almost immediately. It vibrates and rattles so loudly, it sounds like there is a car engine in my basement. The

Came less than one month ago and my thermostat reads 86 degrees so far and it’s only 4pm. I contacted him, he read my texts, and will not respond. I plan to contact the better business bureau, my real estate broker in charge of 150 realtors, and my home warranty company who referred me to this company. Beware of work that doesn’t last a month and lack of contact when it breaks again.

His name was Jermaine and I felt comfortable with him because he made things easy to understand when he talked about what was wrong with my system and what he could do to fix it. Sometimes you can feel unsure trusting advice but he knew his stuff. Thanks for making it easy 👍🏼

I had a frustrating experience with this contractor. Despite multiple attempts to arrange payment and confirm details, they failed to provide the necessary information in a timely manner. Eventually, they decided to cancel the appointment, wasting my time and leaving me without a solution. If you’re looking for reliability and professionalism, I’d strongly recommend looking elsewhere.

Our heat went out at 5pm on a Friday. Our house was getting cold quick and Jermaine came out to help us that night. He communicated promptly and was able to get us up and running right away. I’ll definitely reach out to Family First the next time I have any HVAC problems.