Family Flooring

All I can do is praise the men who work for this company! I am thankful I met all of them. They were so patient and helpful. Kevin was super friendly and knowledgeable to work with! He loved on my pups and was very compassionate when I shared stories with him. Tony was very understanding and nice as well over the phone. I didn't catch all of the names of the guys who installed my floors, but Hank, the man can sing!!! So not only do you get great installation work, you get a free concert while he works!!! I absolutely loved and enjoyed it. I found myself sitting in the living room just so I could listen to him. The price on the floors was a fair and decent price. I will go back to them when I am ready to get my bedrooms renovated.

Terrible installation! Our builder used Family Family Flooring and we have had nothing but problem with the work done. Our shower tiling job was horrible! Huge slope on floor which made it feel as if we were going down a hill while showering, tile uneven and poorly placed in shower; but that’s not the worse! Our tile started coming off at the curb 6 months after move in and they were called back to fix it. They replaced the curb tiles and it started happening again. I called builder and he was going to replace the curb tile again. I told him the problem seemed to be bigger than that, but he just wrote me off. I decided to hire another contractor to come replace the shower, and as it turned out there was water going behind the walls, and I was starting to get mold behind tiles. Contractor

TWO YEAR UPDATE: Family Flooring refused to fix the issues. We had to hire Floors To Go to fix their mistakes. Another $800 out of our pockets to fix shotty craftsmanship. Horrible company. ONE YEAR UPDATE: Carpet is buckling in multiple locations. We found a 4 inch gash in the carpet that they attempted to hide and staple down as a suitable installation and now the gash has re-opened. I've called Tony and asked for repairs and it has been two weeks since he told me he would call me back. I'm ready to just call an actual skilled carpet installer to avoid having them make this job look any worse. I'd rather pay someone than accept their free warranty service. Job start June 28th. Still not complete Sept 5th. Kevin SOLD us on our carpet. He told us everything would be "perfect". "Our insta

After having initial issue with tiles cracking due to low spots on concrete floor, Jeff came to the house and set up replacement of flooring. I could not be happier with both his handling of our situation and the finished job. Also very impressed with the installation team. They were so considerate of my home, taking great care to cover my foyer flooring and entry outside. They did a fantastic job. From the bottom of my heart, thank you Jeff.

Worst company I've ever done business with ! After sending someone that was supposed to remove 2 layers of tile and replace my floor. After an hour, the guy walked off the job saying he didn't know how to do the job. I had to hire another company to finish the job ! Store manager totally out of control. Screaming at me over the phone. I paid for half the job upfront. I still have not received even a partial refund or an explanation. I attempted to find the owner, Jeff Jechura, but couldn't find an physical address; email or telephone number for him. Tony Johnson, Co-Owner, I haven't heard a response from him either. I have photos. I will add later.